Customer Service
Customer Service can make or break your renewal rate. Customer service, at its core, is ensuring that your subscribers and members are so they will continue doing business with you. Seems simple, right? Yet it’s becoming increasingly complex as the responsibilities of customer service change, the number of customer service channels expand, and customer expectations increase. When you consider that 82% of consumers have stopped doing business with a company because of bad customer service, you begin to understand the scope of the issue. The good news? Customer service still comes down to prompt, honest, empathetic communication with your customers, and even small companies can do it well.
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Marc Roth, partner at Cobalt Law LLP, explains possible ramifications of two auto renewal “events of interest” that subscription marketers should be aware of.
The FTC issued a new 15-page enforcement policy statement stating it would not tolerate subscription tricks and traps.
Learn the dos and don’ts of dunning, benchmarks, with three case studies to understand how dunning can impact your subscriber retention in this on-demand webinar.
Learn how consumer subscription payment preferences differ from how they pay their other bills, and whether security, cost, or system integration is the biggest payment
In this on-demand webinar with leading industry experts, Stephen Hurrell, VP & Research Director of Ventana Research, and Dennis Wall, CEO of BillingPlatform, you will
We’ve collected a range of statistics which look at direct-to-consumer sales of some of the top D2C brands and the popularity of subscription boxes for
Today’s subscription businesses are faced with challenges and opportunities at each phase of their business journey. The road to scalable growth and success is paved
Learn how consumer subscription payment preferences differ from how they pay their other bills, and whether security, cost, or system integration is the biggest payment
Learn how consumer subscription payment preferences differ from how they pay their other bills, and whether security, cost, or system integration is the biggest payment
Learn how consumer subscription payment preferences differ from how they pay their other bills, and whether security, cost, or system integration is the biggest payment
Learn how consumer subscription payment preferences differ from how they pay their other bills, and whether security, cost, or system integration is the biggest payment
Learn how consumer subscription payment preferences differ from how they pay their other bills, and whether security, cost, or system integration is the biggest payment
Learn the key trends your subscription business will need to stay on top of, and more importantly, the strategies you will need to implement in
The pandemic has changed virtually everything about our lives. Here are 10 ways subscription companies have survived and thrived.
Understanding the difference between your most valuable customers and those that will not renew, is like separating out the wheat seeds from all the wheat
How much would you pay for a list of leads who are demonstrably interested in your subscription service, are proven subscription purchasers, and are familiar
Launching a subscription business isn’t easy. Pricing your subscription business is another beast altogether. In this article, we explore the six concepts you’ll need to
The importance of effective customer service is well understood. But how do you know if you are delivering that? And what channels — phone, email,
If you’re spending a large amount of time and money to acquire new customers, do renewals really matter? They do, and it’s a matter of
Join our panel of executives from J.P. Morgan and BillingPlatform as they share critical insights and techniques to protect existing revenue streams and unlock new
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The Kroger Co. announced they are expanding their Kroger Ship program to include an online marketplace of more than 500K ship-to-home items.
Apple reports double digit growth in products and services in Q3 FY2020, including growth in subscription services revenue.
After putting it on hold indefinitely, Wink will move forward with its subscription plan on July 27. Non-subscribers will retain limited functionality.
Panera is offering free hot and iced coffee and hot tea all summer to new and existing subscribers to its MyPanera+ coffee subscription program.
Online pet food and supply retailer Chewy reported net sales of $1.62B for Q1 2020, a 46.2% increase year-over-year, showing a shift in customer behavior.
Originally announcing its move to a subscription model on May 6, Wink has delayed the switch indefinitely after receiving significant customer backlash.
Netflix is canceling streaming video subscriptions that have been inactive for more than a year. Subscribers should watch for an email or in-app message from
Mindfulness and meditation app Headspace is offering free one-year subscriptions to U.S. workers who are unemployed or furloughed.
Despite the serious business challenges resulting from the COVID-19 pandemic, the expansion of the subscription-based economy doesn’t appear to be slowing down. That is attracting
