Customer Service
Customer Service can make or break your renewal rate. Customer service, at its core, is ensuring that your subscribers and members are so they will continue doing business with you. Seems simple, right? Yet it’s becoming increasingly complex as the responsibilities of customer service change, the number of customer service channels expand, and customer expectations increase. When you consider that 82% of consumers have stopped doing business with a company because of bad customer service, you begin to understand the scope of the issue. The good news? Customer service still comes down to prompt, honest, empathetic communication with your customers, and even small companies can do it well.
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Learn how consumer subscription payment preferences differ from how they pay their other bills, and whether security, cost, or system integration is the biggest payment
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Learn how consumer subscription payment preferences differ from how they pay their other bills, and whether security, cost, or system integration is the biggest payment
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Latest
Thousands of consumers have filed complaints with the Better Business Bureau against weight loss app Noom for misleading free trials.
The Kroger Co. announced they are expanding their Kroger Ship program to include an online marketplace of more than 500K ship-to-home items.
Apple reports double digit growth in products and services in Q3 FY2020, including growth in subscription services revenue.
After putting it on hold indefinitely, Wink will move forward with its subscription plan on July 27. Non-subscribers will retain limited functionality.
Panera is offering free hot and iced coffee and hot tea all summer to new and existing subscribers to its MyPanera+ coffee subscription program.
Online pet food and supply retailer Chewy reported net sales of $1.62B for Q1 2020, a 46.2% increase year-over-year, showing a shift in customer behavior.
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