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Customer Service

Customer Service can make or break your renewal rate. Customer service, at its core, is ensuring that your subscribers and members are so they will continue doing business with you. Seems simple, right? Yet it’s becoming increasingly complex as the responsibilities of customer service change, the number of customer service channels expand, and customer expectations increase. When you consider that 82% of consumers have stopped doing business with a company because of bad customer service, you begin to understand the scope of the issue. The good news?  Customer service still comes down to prompt, honest, empathetic communication with your customers, and even small companies can do it well.

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Pret A Manger gets in hot water after 5K subscriber complaints

UK Coffee Company Gets in Hot Water After 5K Complaints Received

UK-based coffee company Pret A Manger gets in hot water after 5K consumer complaints about their coffee subscription service failing to deliver.
Ho, Ho, Hum…Subscription Companies Hit Hard by Postal Increases and Supply Chain Problems

Ho, Ho, Hum…Subscription Companies Hit Hard by Postal Increases and Supply Chain Problems

Ho, ho, hum. With increased postal rates, supply chain problems and labor shortages, not even Santa and his sleigh can ease the holiday stress for subscription companies this year. These pricing and operational issues impact everything from subscription boxes and periodicals to subscribe-and-save auto-refill services. In this members-only article, we’ll break down the issues and […]

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Subscription Show 2021 Day 1 Highlights

Subscription Show 2021: Day #3 Highlights

Day 3 of Subscription Show 2021 was another great day filled with content, keynotes, meeting concierge, networking opportunities and more.
Subscription Show 2021 Day 1 Highlights

Subscription Show 2021: Day #2 Highlights

Day 2 of Subscription Show 2021 was another great day filled with content, keynotes, meeting concierge, networking opportunities and more.
Subscription Show 2021 Day 1 Highlights

Subscription Show 2021: Day #1 Highlights

Day 1 of Subscription Show 2020 is in the books, complete with keynotes, sessions, networking, coaching and more. Here are highlights.
Square Launches ‘Invoices Plus’ Paid Subscriptions

Square Launches ‘Invoices Plus’ Paid Subscriptions

Payment solutions provider Square is expanding its payment options to include Invoices Plus, a paid subscription offering.
Jack Dorsey Resigns as CEO of Twitter

Twitter Blue Subscription Now Live in Canada and Australia

Twitter Blue, Twitter's first paid subscription service, is now live in Canada and Australia as an in-app purchase on iOS.
Why Cancellations Are a Critical Part of the Subscriber Journey

Why Cancellations Are a Critical Part of the Subscriber Journey

It seems counterintuitive, but providing a positive customer cancellation experience actually leads to improved customer retention.

Hello There!  This premium content is exclusively reserved for Subscription Insider members.

Interested in joining Subscription Insider?

Want access to premium member-only content, plus conference discounts and other benefits? We deliver the information you need for improved decision-making, skills, and profitability. Join Now!
Subscription Boot Camp

Subscription Insider Launches Subscription Boot Camps

Program to Teach Fundamental and Unique Aspects of Subscription Marketing, Recurring Revenue Operations, and Subscription Technology Starting June 2, 2021

Subscription Insider Announces the Official Launch of Subscription Show 2021

Conference to be held in New York, NY, November 1-3 (with live streaming) Tickets go on sale March 16...

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