Customer Service
Customer Service can make or break your renewal rate. Customer service, at its core, is ensuring that your subscribers and members are so they will continue doing business with you. Seems simple, right? Yet it’s becoming increasingly complex as the responsibilities of customer service change, the number of customer service channels expand, and customer expectations increase. When you consider that 82% of consumers have stopped doing business with a company because of bad customer service, you begin to understand the scope of the issue. The good news? Customer service still comes down to prompt, honest, empathetic communication with your customers, and even small companies can do it well.
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Discover where your customers cancel subscriptions and learn actionable strategies to reduce churn, improve retention, and strengthen customer relationships.
In this exclusive cheat sheet, we offer a decision grid to help you choose between internal customer service reps or an outsourced solution.
The importance of effective customer service is well understood. But how do you know if you are delivering that? And what channels — phone, email,
As your business grows, it will eventually be time to scale your customer service activities. This article highlights the customer service challenges a large organization
Your first customer service hire is a key role within your organization, regardless of whether the position is full or part-time. This article explores what
One of the best foundations for good customer service is preparing for the common questions that frequently come up. It’s imperative to identify inquiries that
When you’re ready to implement customer service activities, you’ll have to decide whether to hire direct employees or to leverage an outsourced call center. Companies
Whether you’re new to running customer service or at a growing company that is just building out a formal customer service department, preparing a customer
Customer Service, while simple in theory, is quite complex. Keeping customers happy so they can continue to doing business with you is becoming increasingly more
A third of consumers have complained about companies on social media, and almost 40 percent are OK with using social channels for customer support. Whats
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Discover where your customers cancel subscriptions and learn actionable strategies to reduce churn, improve retention, and strengthen customer relationships.
We predict some of the trends that will impact media businesses in 2023 and how organizations can use these trends to their advantage. With the
In this series, we’ll explore the risks of AI, increasing awareness of those risks and how to harness the power of AI responsibly.
After receiving FAA approval this summer, Amazon Prime Air launched drone deliveries in CA and TX.
There’s a problem in the subscription industry responsible for almost half of the churn that you — and all of your competitors— experience: failed payments.
In this exclusive cheat sheet, we offer a decision grid to help you choose between internal customer service reps or an outsourced solution.
The payments system is enormously complex and only has milliseconds to make accurate payment authorization decisions for billions of payment requests, including for your recurring
Banking Apps can help subscription companies engage where their subscribers are and increase retention.
The payments system is enormously complex and only has milliseconds to make accurate payment authorization decisions for billions of payment requests, including for your recurring
With rising inflation and higher day-to-day costs, many consumers are facing financial hardship and are cutting their subscriptions to reduce spending. How does your subscription
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