The importance of effective customer service is well understood. But how do you know if you are delivering that? And what channels — phone,
Keep ahead of your competition
Register now for our weekly subscription news round-up
Customer Service
Customer Service can make or break your renewal rate. Customer service, at its core, is ensuring that your subscribers and members are so they will continue doing business with you. Seems simple, right? Yet it’s becoming increasingly complex as the responsibilities of customer service change, the number of customer service channels expand, and customer expectations increase. When you consider that 82% of consumers have stopped doing business with a company because of bad customer service, you begin to understand the scope of the issue. The good news? Customer service still comes down to prompt, honest, empathetic communication with your customers, and even small companies can do it well.
Start Here
As your business grows, it will eventually be time to scale your customer service activities. This article highlights the customer service challenges a large
Your first customer service hire is a key role within your organization, regardless of whether the position is full or part-time. This article explores
One of the best foundations for good customer service is preparing for the common questions that frequently come up. It’s imperative to identify inquiries
When you’re ready to implement customer service activities, you’ll have to decide whether to hire direct employees or to leverage an outsourced call center.
Whether you’re new to running customer service or at a growing company that is just building out a formal customer service department, preparing a
Customer Service, while simple in theory, is quite complex. Keeping customers happy so they can continue to doing business with you is becoming increasingly
A third of consumers have complained about companies on social media, and almost 40 percent are OK with using social channels for customer support.
When Equifax revealed that hackers stole credit data for 143 million people, the company offered a remedy: a free year enrollment in its data
Previous
Next
Latest
The FTC is targeting companies who try to trick and trap subscribers with deceptive subscription practices.
Apple had a rough week with two days of outages causing service disruptions in 20+ apps and services.
When designing a frictionless customer experience, there are three key points to consider – expectations, innovation and integrated ecosystems.
Weight loss app Noom Inc. settled a subscription auto-renewal lawsuit in federal court for $62M last week.
Subscription cancellations are an important part of the customer journey. Follow these best practices to be proactive.
UK-based coffee company Pret A Manger gets in hot water after 5K consumer complaints about their coffee subscription service failing to deliver.
… Home » TOPIC » Customer Service Hello There! This premium content is exclusively reserved for Subscription Insider members.Want access to premium member-only content,
Day 3 of Subscription Show 2021 was another great day filled with content, keynotes, meeting concierge, networking opportunities and more.
Day 2 of Subscription Show 2021 was another great day filled with content, keynotes, meeting concierge, networking opportunities and more.
Day 1 of Subscription Show 2021 is in the books, complete with keynotes, sessions, networking, coaching and more. Here are highlights.
Don’t miss the latest subscription news. Sign up for updates now!
Search this site
Upcoming events
Actionable Insight & Advanced Strategies for What's Next.
The keys to growing subscriber lifetime value are often hidden in plain sight.
