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Michael Moran Alterio
Michael Moran Alterio is Subscription Insider’s staff writer focused on subscription business trends and research. He is a journalist and data analyst with over 20 years of experience with a keen sense for the story behind the spreadsheet.
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The importance of effective customer service is well understood. But how do you know if you are delivering that? And what channels — phone,
Research shows that 62% of streaming service cancellers cite price as their reason for quitting. In the face of customer cancellations, it is time
Three breakfast keynotes. A grand keynote and a lunch keynote. Six breakout periods with five track sessions for each breakout. Plus networking and product
On the inaugural day of the first-ever Subscription Show 2019 by Subscription Insider, industry professionals met to network and learn from their peers and
With a five-year compound annual growth rate of 53 percent, community solar energy is already generating over a gigawatt of energy in the United
Interest in subscription boxes online is flattening, and the most recent data shows that traffic to subscription box sites is way down. There is
A third of consumers have complained about companies on social media, and almost 40 percent are OK with using social channels for customer support.
More gamers are playing — and paying — for video games than ever. Gaming has even surpassed paid TV among millennials. In this golden
It no longer makes sense to buy hardware as computers and servers, each one requiring an OS install, maintenance updates, and component upgrades. Instead,
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