July 10, 2019

Customer Service Out in the World: Social Media and Your Online Reputation

A third of consumers have complained about companies on social media, and almost 40 percent are OK with using social channels for customer support. Whats your strategy for serving these customers and managing the way they interact with your brand? Remember, whatever your strategy, the Internet is watching!

Facebook to Take Cut of Fan Subscription Revenue in 2020

The testing phase of fan subscriptions is over, and Facebook will start taking a cut of the revenue, starting in 2020, reports TechCrunch. In 2018, Facebook launched the fan subscription program to allow content creators to charge fans $4.99 a month to access exclusive content and get a fan badge. During the testing period, Facebook did not take any of the revenue. How much they will take and when depends on the platform.