Subscriber Retention
It’s no secret that the most important thing you can do as a subscription merchant is keeping your paying customers happy and coming back for more – keep them renewing, that is! That’s why customer retention is the lifeblood of subscription revenue and should be at the top of any priority list for any business operating in the subscription economy.
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Subscriber count still matters, but it no longer tells the whole story. Learn how a Subscriber Quality Scorecard can help operators evaluate the value behind
Click-to-cancel now spans compliance, retention, payments, bank apps, support, legal risk, and subscriber trust.
The Atlantic and The New York Times are betting on multi-user plans. Here’s how to monetize shared access without backlash, support chaos, or misleading metrics.
Turn pricing discussions from risky revenue grabs into strategic retention levers. A retention-first pricing framework using tiering, bundling and value sequencing.
Why Scaling Success Requires More Than Growth Alone. Learn proven frameworks and playbooks to scale profitably.
Onboarding has always been critical to subscription success. In the age of customer AI bots, subscription executives must rethink how they guide, engage, and retain
Compliance strategist Paavana Kumar walks through FTC and state-level risks hiding in your subscriber experience.
Pricing Expert Mark Stiving Shares Proven Tactics to Increase Revenue, Improve Value Perception, and Reduce Churn
Learn from Mark Roth of Cobalt Law about the FTC’s negative option rule, new state laws, and what subscription businesses must do.
Discover where your customers cancel subscriptions and learn actionable strategies to reduce churn, improve retention, and strengthen customer relationships.
Learn how subscription businesses can use payment salvage and decline recovery strategies to prevent revenue loss from failed transactions.
Learn how to address payment experience-related issues to transform customer relationships, reduce churn, lower costs, and increase lifetime value.
Why Connecting Emotionally with Subscribers Outperforms Traditional Product Pitches
Improve your subscription business bottom line by tackling one of the more technical and often overlooked aspects of customer retention—payment processing efficiency.
Elevate your subscriber retention with SMS messaging. This on-demand workshop will help you learn the art of utilizing SMS messaging with AI to dramatically grow
Dive into “Decoding Cohorts” to learn how to turn you and your subscription business into an analytics powerhouse. Turn your data into actionable insights fro
Demystify subscription business dunning: from historical origins to cutting-edge strategies. Learn how optimized dunning practices can enhance payment recovery and nurture positive customer relationships in
Your customers are increasingly choosing to manage and unsubscribe from their subscriptions “off-platform”. Get insights into this growing trend and learn strategies to manage it
Robert Skrob of Membership Services shares insight on how to create a cancellation process that helps retain subscribers or win them back.
Subscription experts share four simple steps subscription businesses can take to retain customers effectively.
Latest
Subscriber count still matters, but it no longer tells the whole story. Learn how a Subscriber Quality Scorecard can help operators evaluate the value behind
Click-to-cancel now spans compliance, retention, payments, bank apps, support, legal risk, and subscriber trust.
The Atlantic and The New York Times are betting on multi-user plans. Here’s how to monetize shared access without backlash, support chaos, or misleading metrics.
New $199 annual plan adds access for up to four people, plus a keepsake coffee-table book and tote for the primary account holder.
From AI-native checkout and benefit-aware eligibility to modular “platform bundles,” NRF revealed the next operational battleground for recurring revenue teams.
Agency alleges subscription terms were not clear and conspicuous and consumers did not provide valid affirmative consent for recurring billing.
We reviewed all 32 FTC filings on reviving click-to-cancel rulemaking, revealing fault lines over scope, save offers, consent mechanics, and exemptions.
Turn pricing discussions from risky revenue grabs into strategic retention levers. A retention-first pricing framework using tiering, bundling and value sequencing.
Chargebee’s 2025 Global Consumer Insights Report shows pause, cancel-anytime, and usage-based pricing drive loyalty in a maturing subscription market.
Walmart adds flexibility and perceived value with Paramount+ or Peacock access, while Costco leans on exclusivity and enforcement to drive tier upgrades.
