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October 1, 2019
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Whether you’re new to running customer service or at a growing company that is just building out a formal customer service department, preparing a
When you’re ready to implement customer service activities, you’ll have to decide whether to hire direct employees or to leverage an outsourced call center.
One of the best foundations for good customer service is preparing for the common questions that frequently come up. It’s imperative to identify inquiries
Your first customer service hire is a key role within your organization, regardless of whether the position is full or part-time. This article explores
As your business grows, it will eventually be time to scale your customer service activities. This article highlights the customer service challenges a large
Subscription management platform Recurly is wrapping up September in style. Last week the San Francisco-based startup announced it raised $19.5 million in Series C
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