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October 1, 2019

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Customer Service: The Basics

Customer Service, while simple in theory, is quite complex. Keeping customers happy so they can continue to doing business with you is becoming increasingly

Establishing a Customer Service Department

Whether you’re new to running customer service or at a growing company that is just building out a formal customer service department, preparing a

Outsourcing Customer Service

When you’re ready to implement customer service activities, you’ll have to decide whether to hire direct employees or to leverage an outsourced call center.

Handling Common Customer Service Questions

One of the best foundations for good customer service is preparing for the common questions that frequently come up. It’s imperative to identify inquiries

Your First Customer Service Hire

Your first customer service hire is a key role within your organization, regardless of whether the position is full or part-time. This article explores

Scaling Your Customer Service Team

As your business grows, it will eventually be time to scale your customer service activities. This article highlights the customer service challenges a large

Recurly Raises $19.5 Million to Fund Sales, Marketing and R&D

Subscription management platform Recurly is wrapping up September in style. Last week the San Francisco-based startup announced it raised $19.5 million in Series C

Insight to drive subscription growth

October 1, 2019

Latest

Customer Service: The Basics

Establishing a Customer Service Department

Outsourcing Customer Service

Handling Common Customer Service Questions

Your First Customer Service Hire

Scaling Your Customer Service Team

Recurly Raises $19.5 Million to Fund Sales, Marketing and R&D

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