December 27, 2019

FTC Sends More Than 2,200 Refund Checks to UrthBox Customers

Christmas came early for former subscribers of UrthBox snack boxes. Earlier this month, the Federal Trade Commission mailed 2,221 refund checks totaling more than $84,000 in refunds to customers who were misled by a free trial offer. The customers thought they were signing up for a free snack box after paying a nominal shipping and handling fee but, instead, UrthBox signed them for a six-month subscription if they didnt opt out in time.

illustration of the number five, representing the five subscription business topics for this column, Five-on-Friday

Five on Friday: Mergers, Launches and Failures

Looking back at 2019, we covered hundreds of subscription launches, mergers, subscription closures, financial triumphs and disasters, and much more. In this week’s Five on Friday, we’re going to take a look at the top five subscription stories of the year. Disney+ lands the mouse some serious cheddar, Apple tries to strike gold with subscriptionsÂ…but doesn’t find it, MoviePass finally fizzles out, broke and embarrassed, the government goes after subscription scams, and the GateHouse/Gannett merger creates a newspaper powerhouse that will be hard to compete with in the next decade.