Regulation and Compliance
From subscription offers, free trials, special promotions, marketing copy, auto-renewal notification, consumer privacy, financial reporting, payment processes, and more – there are a lot of laws that subscription, membership, and recurring-revenue companies need to understand and comply with.
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The key to a profitable subscription business is retention. Here are Subscription Insider’s 30 tips and tricks to improve retention and plug subscriber and revenue
Before you can generate new subscribers you’ve got to implement systems to stop your members from quitting. This on-demand seminar is focused on delivering actionable
Launching a marketing campaign to support an existing or new subscription business, membership, or product? You don’t need a big marketing budget to get started,
Understanding the details of subscription marketing for trial offers can make a huge difference in the conversion rates and the lifetime value of your subscribers.
Does your CFO always say no to your budget requests?Learn what your CFO needs to hear so you can secure budget for your Subscriber Retention
Referrals are one of the most effective ways to generate new subscribers for your site at a very low cost, but not nearly as many
Understanding how payments work is a key foundation to selecting the right vendors for your subscription or membership business. This guide will help you understand
As your business grows, it will eventually be time to scale your customer service activities. This article highlights the customer service challenges a large organization
Your first customer service hire is a key role within your organization, regardless of whether the position is full or part-time. This article explores what
One of the best foundations for good customer service is preparing for the common questions that frequently come up. It’s imperative to identify inquiries that
When you’re ready to implement customer service activities, you’ll have to decide whether to hire direct employees or to leverage an outsourced call center. Companies
Whether you’re new to running customer service or at a growing company that is just building out a formal customer service department, preparing a customer
Customer Service, while simple in theory, is quite complex. Keeping customers happy so they can continue to doing business with you is becoming increasingly more
Offering a subscription trial is often the most debated and discussed topic for subscription businesses. No matter how much experience your team has, the best
A third of consumers have complained about companies on social media, and almost 40 percent are OK with using social channels for customer support. Whats
By the end of 2018, Amazon Prime counted 101 Million members. With monthly and annual plans, Amazon Prime members qualify for expedited shipping, enjoy media
Customer surveys are fast and cheap and are extremely effective for gathering market research, if you follow some easy tips. There is a dark side,
Resource allocation is often the Achilles heel of growing SaaS or subscription-based businesses. Many organizations opt to build their own tools to manage critical processes.
For the purposes of data mapping, and the requisite notice that will be required in privacy policies, you will need to know the business or
Building Customer-Focused Products: An Insiders Guide to Market Research,is a series compiled by product owners with decades of experience in creating and launching successful subscription
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Five on Friday this week spotlights next week’s Google’s Reviews Update, NYT’s Subscriber Surge, YouTube’s Price Shift, the U.S. Department of Justice unveiling Google’s search
In a significant legal development, T-Mobile US is facing an antitrust lawsuit by AT&T and Verizon subscribers as they seek to reverse T-Mobile’s $26 billion
Five on Friday this week spotlights a Netflix study that shows users will cancel subscriptions over potential price hike, the changing landscape of news consumption,
In direct response to the Federal Trade Commission’s (FTC) increasing vigilance against fraudulent online activities, leading online platforms Amazon, Booking.com, Expedia Group, Glassdoor, Tripadvisor, and
The Federal Trade Commission (FTC) is taking a strong stance against deceptive practices employed by businesses, sending close to $100 million in refunds to over
After 18 months of regulatory hurdles and negotiations, Microsoft finally sealed the $69B Activision Blizzard deal.
FTC plans to ban an online skin cream seller from using negative option marketing and charging consumers tens of millions of dollars in fees.
SEC warns investors to “do the math” on advisor subscription fees, the US Supreme Court will hear testimony on social media moderation bans, and Google
Meta expands paid verification to business accounts, music revenue has hit an all-time high, and Amazon announced Prime Video ads.
Game developer Epic Games announced the layoff of about 900 employees, or 16% of their total workforce due to financial constraints.
