Regulation and Compliance
From subscription offers, free trials, special promotions, marketing copy, auto-renewal notification, consumer privacy, financial reporting, payment processes, and more – there are a lot of laws that subscription, membership, and recurring-revenue companies need to understand and comply with.
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Understanding the difference between your most valuable customers and those that will not renew, is like separating out the wheat seeds from all the wheat
How much would you pay for a list of leads who are demonstrably interested in your subscription service, are proven subscription purchasers, and are familiar
Launching a subscription business isn’t easy. Pricing your subscription business is another beast altogether. In this article, we explore the six concepts you’ll need to
The importance of effective customer service is well understood. But how do you know if you are delivering that? And what channels — phone, email,
If you’re spending a large amount of time and money to acquire new customers, do renewals really matter? They do, and it’s a matter of
Join our panel of executives from J.P. Morgan and BillingPlatform as they share critical insights and techniques to protect existing revenue streams and unlock new
Any merchant now offering free trials or discounted introductory offers as part of a subscription / recurring offering, must comply with the VISA updated requirements.
The key to a profitable subscription business is retention. Here are Subscription Insider’s 30 tips and tricks to improve retention and plug subscriber and revenue
Before you can generate new subscribers you’ve got to implement systems to stop your members from quitting. This on-demand seminar is focused on delivering actionable
Launching a marketing campaign to support an existing or new subscription business, membership, or product? You don’t need a big marketing budget to get started,
Understanding the details of subscription marketing for trial offers can make a huge difference in the conversion rates and the lifetime value of your subscribers.
Does your CFO always say no to your budget requests?Learn what your CFO needs to hear so you can secure budget for your Subscriber Retention
Referrals are one of the most effective ways to generate new subscribers for your site at a very low cost, but not nearly as many
Understanding how payments work is a key foundation to selecting the right vendors for your subscription or membership business. This guide will help you understand
As your business grows, it will eventually be time to scale your customer service activities. This article highlights the customer service challenges a large organization
Your first customer service hire is a key role within your organization, regardless of whether the position is full or part-time. This article explores what
One of the best foundations for good customer service is preparing for the common questions that frequently come up. It’s imperative to identify inquiries that
When you’re ready to implement customer service activities, you’ll have to decide whether to hire direct employees or to leverage an outsourced call center. Companies
Whether you’re new to running customer service or at a growing company that is just building out a formal customer service department, preparing a customer
Customer Service, while simple in theory, is quite complex. Keeping customers happy so they can continue to doing business with you is becoming increasingly more
Latest
Ruling underscores stringent EU stance on digital market competition, spotlighting the tensions between Apple’s App Store policies and music streaming services.
Ruling serves as a crucial reminder for all subscription-based businesses about the importance of compliance with both federal and state auto renewal laws.
Explore how Avast’s handling of consumer data led to violations of trust and privacy laws, resulting in significant legal and financial repercussions.
Coverage of the FTC’s latest hearing on proposed amendments to negative option billing rules, featuring industry pushback and debates over consumer protection and business impacts.
Master Negative Option billing with our expert guide. Discover the history, regulations, and FTC updates critical for subscription businesses to ensure compliance.
The FTC announced actions against two companies, Response Tree LLC and XCast Labs, for their involvement in facilitating and supporting illegal robocalls and telemarketing activities.
New York Governor Hochul has signed into law two significant pieces of legislation aimed at enhancing consumer protection in subscription-based products and services and credit
Adobe Inc. is under investigation by the U.S. Federal Trade Commission (FTC) over its software subscription cancellation policies, following years of customer complaints.
The Federal Trade Commission (FTC) announced a virtual hearing set for January 16, 2024, aimed at addressing concerns surrounding its proposed “Click to Cancel” provision,
The FTC is seeking permanent injunctive relief, monetary restitution of $18 Million, and other remedies owing to Brigit’s alleged violations of consumer protection statutes under
