Subscriber Retention
It’s no secret that the most important thing you can do as a subscription merchant is keeping your paying customers happy and coming back for more – keep them renewing, that is! That’s why customer retention is the lifeblood of subscription revenue and should be at the top of any priority list for any business operating in the subscription economy.
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Marc Roth, partner at Cobalt Law LLP, explains possible ramifications of two auto renewal “events of interest” that subscription marketers should be aware of.
The FTC issued a new 15-page enforcement policy statement stating it would not tolerate subscription tricks and traps.
Learn the dos and don’ts of dunning, benchmarks, with three case studies to understand how dunning can impact your subscriber retention in this on-demand webinar.
Learn how consumer subscription payment preferences differ from how they pay their other bills, and whether security, cost, or system integration is the biggest payment
In this on-demand webinar with leading industry experts, Stephen Hurrell, VP & Research Director of Ventana Research, and Dennis Wall, CEO of BillingPlatform, you will
We’ve collected a range of statistics which look at direct-to-consumer sales of some of the top D2C brands and the popularity of subscription boxes for
Today’s subscription businesses are faced with challenges and opportunities at each phase of their business journey. The road to scalable growth and success is paved
Learn how consumer subscription payment preferences differ from how they pay their other bills, and whether security, cost, or system integration is the biggest payment
Learn how consumer subscription payment preferences differ from how they pay their other bills, and whether security, cost, or system integration is the biggest payment
Learn how consumer subscription payment preferences differ from how they pay their other bills, and whether security, cost, or system integration is the biggest payment
Learn how consumer subscription payment preferences differ from how they pay their other bills, and whether security, cost, or system integration is the biggest payment
Learn how consumer subscription payment preferences differ from how they pay their other bills, and whether security, cost, or system integration is the biggest payment
Learn the key trends your subscription business will need to stay on top of, and more importantly, the strategies you will need to implement in
The pandemic has changed virtually everything about our lives. Here are 10 ways subscription companies have survived and thrived.
Understanding the difference between your most valuable customers and those that will not renew, is like separating out the wheat seeds from all the wheat
How much would you pay for a list of leads who are demonstrably interested in your subscription service, are proven subscription purchasers, and are familiar
Launching a subscription business isn’t easy. Pricing your subscription business is another beast altogether. In this article, we explore the six concepts you’ll need to
The importance of effective customer service is well understood. But how do you know if you are delivering that? And what channels — phone, email,
If you’re spending a large amount of time and money to acquire new customers, do renewals really matter? They do, and it’s a matter of
Join our panel of executives from J.P. Morgan and BillingPlatform as they share critical insights and techniques to protect existing revenue streams and unlock new
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Edgar Chun from Recurly shares 10 strategies to minimize involuntary subscriber churn.
Traditionally, subscription companies put a heavy emphasis on customer acquisition but retention is equally valuable.
Fairphone has a sustainable cell phone subscription, Netflix woos ad partners, and we’ve got top subscription jobs.
Even though trends suggest continued growth in the subscription industry, now is not the time to get too comfortable. The fraud landscape is constantly changing
FlexPay launches Engaged Recovery; YouTube tests Membership Gifting; Altro raises $18M in Series A funding.
Apple will now allow developers to automatically renew certain subscriptions even when imposing subscription price increases.
Patrik Bruce, lead product manager at DigitalRoute, breaks down usage data and how it applies to subscription businesses.
WarnerMedia and Discovery complete merger; DoorDash launches a student subscription; Apple streams MLB.
Isaac Sacolick, president of StarCIO, shares how subscription businesses can accelerate growth and drive digital transformation.
Credit card fraud damages the financial industry. Most people know that. However, many people don’t realize how much pain this fraud also causes subscription businesses
