Bill Baird

Articles

How to Measure Retention Rate: Excel Workbook and Guide

Understanding the difference between your most valuable customers and those that will not renew, is like separating out the wheat seeds from all the wheat chaff at harvest time. It will take the right tools and tactics to maximize renewal rates. Subscription Insider's Retention Workbook (Excel) will help you track the retention performance by key drivers in your business, turning your data into both a summary and a detailed retention report that you can use to manage your retention.
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INSIDE METRICS: The Detailed Retention Report Tutorial

To understand your retention opportunities and trends, you need to have a simple way to track attrition patterns. But you also need a methodology which accommodates different billing periods and the fact that some customers pay for only part of a term and then cancel. Part of our four-part INSIDE Metrics series on measuring subscription retention, this on-demand tutorial outlines the basic concepts in the series and specifically, train viewers on using the detailed Excel spreadsheet in Part III of our INSIDE Metrics: Retention series.

Inside Metrics: Subscription Retention Workbook (Part III)

Effective monitoring of subscriber retention is the result of understanding retention opportunities and trends, tracking attrition patterns, developing a tracking methodology, and applying those metrics in order to manage your retention business more effectively. Use this excel workbook to track and manage your subscribers and members.

Inside Metrics: Measuring Retention Rate (Part II)

We are publishing a three-part INSIDE Metrics series on measuring subscription retention.In this article, Part II, we will provide some basic retention measurement concepts; show you how to use the Retention Trends Report to spot changes in your business early; and introduce the Retention Detail Report, which is the most complex and powerful report in the series.

Inside Metrics: Measuring Retention Rate (Part I)

To understand your retention opportunities and trends, you need to have a simple way to track attrition patterns. But you also need a methodology which accommodates different billing periods and the fact that some customers pay for only part of a term and then cancel. Part I of this guide introduces two basic measurement concepts. Then Part II shows you specific ways to apply those metrics to manage your retention business more effectively.

Inside Metrics: Subscription By Channel Report

In this Inside Metrics Guide, the Subscription By Channel Report, we will talk about how to interpret any report in 3 minutes or less and specifically, the Subscription By Channel Report.