September 3, 2020

Streaming Wars: How the Pandemic Has Changed How We Watch and Subscribe to TV (Part 2 of 2)

In Part 2 of “Streaming Wars,” we examine SVOD tests and trends, and we consider the future of streaming with the help of Rameez Tase, CEO and co-founder of ANTENNA.

Replay: IoT, SmartBike and Subscriptions

IoT, SmartBike and Subscriptions: How Clear Channel International is Turning Pedal Power and Data into Revenue

Learn how the SmartBike brand globally scaled into nine countries with over 25,000 bikes. Speakers detail technology decisions, including IoT, and processes that SmartBike is implementing that allow them to easily scale, delivering a streamlined customer experience, advertising, user tracking and revenue opportunities.

Effective Customer Service Is Quantized Customer Service

The importance of effective customer service is well understood. But how do you know if you are delivering that? And what channels — phone, email, chat, social media, etc. — should you emphasize? How about innovations like chatbots, intelligent agents, and other automated systems? Measuring customer service breaks down into two general areas: satisfaction metrics based on customer attitudes and performance metrics based on support staff behavior. …