In Part 2 of “Streaming Wars,” we examine SVOD tests and trends, and we consider the future of streaming with the help of Rameez Tase, CEO and co-founder of ANTENNA.
September 3, 2020
Learn how the SmartBike brand globally scaled into nine countries with over 25,000 bikes. Speakers detail technology decisions, including IoT, and processes that SmartBike is implementing that allow them to easily scale, delivering a streamlined customer experience, advertising, user tracking and revenue opportunities.
The importance of effective customer service is well understood. But how do you know if you are delivering that? And what channels — phone, email, chat, social media, etc. — should you emphasize? How about innovations like chatbots, intelligent agents, and other automated systems? Measuring customer service breaks down into two general areas: satisfaction metrics based on customer attitudes and performance metrics based on support staff behavior. …