Subscriber Retention
It’s no secret that the most important thing you can do as a subscription merchant is keeping your paying customers happy and coming back for more – keep them renewing, that is! That’s why customer retention is the lifeblood of subscription revenue and should be at the top of any priority list for any business operating in the subscription economy.
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Understanding the difference between your most valuable customers and those that will not renew, is like separating out the wheat seeds from all the wheat
How much would you pay for a list of leads who are demonstrably interested in your subscription service, are proven subscription purchasers, and are familiar
Launching a subscription business isn’t easy. Pricing your subscription business is another beast altogether. In this article, we explore the six concepts you’ll need to
The importance of effective customer service is well understood. But how do you know if you are delivering that? And what channels — phone, email,
If you’re spending a large amount of time and money to acquire new customers, do renewals really matter? They do, and it’s a matter of
Join our panel of executives from J.P. Morgan and BillingPlatform as they share critical insights and techniques to protect existing revenue streams and unlock new
Any merchant now offering free trials or discounted introductory offers as part of a subscription / recurring offering, must comply with the VISA updated requirements.
The key to a profitable subscription business is retention. Here are Subscription Insider’s 30 tips and tricks to improve retention and plug subscriber and revenue
Before you can generate new subscribers you’ve got to implement systems to stop your members from quitting. This on-demand seminar is focused on delivering actionable
Launching a marketing campaign to support an existing or new subscription business, membership, or product? You don’t need a big marketing budget to get started,
Understanding the details of subscription marketing for trial offers can make a huge difference in the conversion rates and the lifetime value of your subscribers.
Does your CFO always say no to your budget requests?Learn what your CFO needs to hear so you can secure budget for your Subscriber Retention
Referrals are one of the most effective ways to generate new subscribers for your site at a very low cost, but not nearly as many
Understanding how payments work is a key foundation to selecting the right vendors for your subscription or membership business. This guide will help you understand
As your business grows, it will eventually be time to scale your customer service activities. This article highlights the customer service challenges a large organization
Your first customer service hire is a key role within your organization, regardless of whether the position is full or part-time. This article explores what
One of the best foundations for good customer service is preparing for the common questions that frequently come up. It’s imperative to identify inquiries that
When you’re ready to implement customer service activities, you’ll have to decide whether to hire direct employees or to leverage an outsourced call center. Companies
Whether you’re new to running customer service or at a growing company that is just building out a formal customer service department, preparing a customer
Customer Service, while simple in theory, is quite complex. Keeping customers happy so they can continue to doing business with you is becoming increasingly more
Latest
Isaac Sacolick, president of StarCIO, shares how subscription businesses can accelerate growth and drive digital transformation.
Credit card fraud damages the financial industry. Most people know that. However, many people don’t realize how much pain this fraud also causes subscription businesses
Subscription cancellations are an important part of the customer journey. Follow these best practices to be proactive.
Chargebee raised $250M in funding to expand their subscription management services and more than doubling their valuation to $3.5B.
Chargebee, a subscription billing and revenue management platform, will acquire customer retention platform Brightback.
Understand the root causes of customer churn and the technology solutions available to optimize your own subscriber retention.
Twitter Blue launches in the U.S.; News Corp Australia loses $60.7M; and weeklong Disney Plus Day offers $1.99 trial.
Aptitude Software Group acquires cloud-based subscription management and billing platform MPP Global.
Day 3 of Subscription Show 2021 was another great day filled with content, keynotes, meeting concierge, networking opportunities and more.
Day 2 of Subscription Show 2021 was another great day filled with content, keynotes, meeting concierge, networking opportunities and more.
