Subscriber Retention
It’s no secret that the most important thing you can do as a subscription merchant is keeping your paying customers happy and coming back for more – keep them renewing, that is! That’s why customer retention is the lifeblood of subscription revenue and should be at the top of any priority list for any business operating in the subscription economy.
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Dr. Marco Sarich, founder and CEO of keylight, shares his blueprint for creating a robust subscription business including six key action items.
In our annual subscription predictions, we’ll look at connected cars, newsletters, payments, social media and more.
TL:DR: Reporting today on five state bills in the auto renewal space that were introduced in the new year, two that would make new law
Matt Wegner, head of global payments and risk, shares the secret behind Adobe’s recurring revenue success.
In part 2 of this series, Adobe’s Matt Wegner shares the SaaS company’s top 10 payment success strategies.
Adobe’s Matt Wegner shares his top 10 strategies subscription companies can use to achieve successful payments.
Technology will continue to impact everything we do. These same technological changes apply to subscription businesses too.
Attorneys Marc Roth and Lisa Dubrow share their deep expertise, covering everything from Section 5 of the FTC Act to Reg E.
Robert Skrob of Membership Services shares insight on how to create a cancellation process that helps retain subscribers or win them back.
Darryl Hicks of FlexPay and Karen Webster of PYMNTS discuss their 2022 subscription industry benchmark study.
7 start-up concepts that can guide digital transformation, including how start-ups can share insight with established companies
Jesus Luzardo of Vindicia, shares key insight into why subscription intelligence is crucial for increasing the value of subscription businesses.
Subscription experts share four simple steps subscription businesses can take to retain customers effectively.
In this exclusive cheat sheet, we offer a decision grid to help you choose between internal customer service reps or an outsourced solution.
Learn how subscription companies need to navigate this new world of subscriber-to-bank cancellations! Leading subscription and fintech expert, Erica Katsambis, VP at Minna Technologies, will
Mastercard has just issued revised standards that remove some of the new requirements and making them recommendations instead.
For high-volume and complex subscription companies, it’s critical to identify growth levers that will build your business. From there, you need to get your plan
Social media marketing in the U.S. is now the norm. Get the latest data in our social media marketing STAT PACK.
Marc Roth of Cobalt Law shares auto renewal reminders from Mastercard, Colorado, Delaware and Idaho.
Chris Marchand of Verifi and Sharon Gross of Paul Larsen Consulting discuss subscriber disputes and chargebacks.
Latest
This week’s subscription news headlines feature newspaper closures, the refill economy and raising capital.
FlexPay and PYMTS released key industry findings in their 2023 State of Subscription Business Report.
Recurly recovers close to $1B in subscription revenue, fuboTV raises prices, and Urban Plates slashes prices.
There’s a problem in the subscription industry responsible for almost half of the churn that you — and all of your competitors— experience: failed payments.
Robert Skrob of Membership Services shares insight on how to create a cancellation process that helps retain subscribers or win them back.
Highlights from Day 1 of Subscription Show 2022, hosting by Subscription Insider, FlexPay and Keylight.
Subscription experts share four simple steps subscription businesses can take to retain customers effectively.
The payments system is enormously complex and only has milliseconds to make accurate payment authorization decisions for billions of payment requests, including for your recurring
Banking Apps can help subscription companies engage where their subscribers are and increase retention.
