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Customer Service: Inside Hire vs. Outsourced Resource Decision Grid

A Subscription Insider member exclusive “cheat sheet”

We all know that customer service can make or break the user experience for a subscriber, whether are recently acquired or have been a customer for a while. With so many channels of communications, subscribers have high expectations for how and when they communicate with customer service to resolve issues and get questions answered. Making sure you have a scalable solution for your subscription company is important. Do you staff up internally, or do you outsource to a call center? In this exclus...

 

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Dana E. Neuts

Dana Neuts is Subscription Insider's Editorial Director, covering our daily subscription news as well as member features, case studies, premium content, and reports. Dana is also a writer, editor, marketer and communications professional. Her work has appeared in AARP Bulletin, The Seattle Times, Seattle Business, 425 Business, 425 Magazine, South Sound Magazine, Northwest Travel and more. Her specialties include business writing, community news, senior issues, travel and, of course, subscriptions!
More Articles By Dana E. Neuts

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