We all know that customer service can make or break the user experience for a subscriber, whether are recently acquired or have been a customer for a while. With so many channels of communications, subscribers have high expectations for how and when they communicate with customer service to resolve issues and get questions answered. Making sure you have a scalable solution for your subscription company is important. Do you staff up internally, or do you outsource to a call center? In this exclusive cheat sheet for Subscription Insider members, we’ll take you through the key considerations.
Customer Service: Inside Hire vs. Outsourced Resource Decision Grid
A Subscription Insider member exclusive “cheat sheet”
- Filed in Customer Service, Scaling, Subscriber Only
Dana E. Neuts
Dana Neuts is Subscription Insider's Editorial Director, covering our daily subscription news as well as member features, case studies, premium content, and reports. Dana is also a writer, editor, marketer and communications professional. Her work has appeared in AARP Bulletin, The Seattle Times, Seattle Business, 425 Business, 425 Magazine, South Sound Magazine, Northwest Travel and more. Her specialties include business writing, community news, senior issues, travel and, of course, subscriptions!
More Articles By Dana E. Neuts Up Next
Don’t miss the latest subscription news. Sign up for updates now!
Search this site
You May Be Interested in:
Do you understand laws targeting your subscription business? We invite you to check
Subscription Show 2022 is the leading subscription business conference for strategy and operations
