4 customer service reps at their desks talking to customers on headsets

Customer Service: Inside Hire vs. Outsourced Resource Decision Grid

A Subscription Insider member exclusive “cheat sheet”

We all know that customer service can make or break the user experience for a subscriber, whether are recently acquired or have been a customer for a while. With so many channels of communications, subscribers have high expectations for how and when they communicate with customer service to resolve issues and get questions answered. Making sure you have a scalable solution for your subscription company is important. Do you staff up internally, or do you outsource to a call center? In this exclusive cheat sheet for Subscription Insider members, we’ll take you through the key considerations.

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