Customer Service
Customer Service can make or break your renewal rate. Customer service, at its core, is ensuring that your subscribers and members are so they will continue doing business with you. Seems simple, right? Yet it’s becoming increasingly complex as the responsibilities of customer service change, the number of customer service channels expand, and customer expectations increase. When you consider that 82% of consumers have stopped doing business with a company because of bad customer service, you begin to understand the scope of the issue. The good news? Customer service still comes down to prompt, honest, empathetic communication with your customers, and even small companies can do it well.
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Lower your payment processing expenses with these insights on interchange fees.
The FTC, CMA and European Commission investigate Amazon for claims including anticompetitive behavior.
The FTC, CMA and European Commission investigate Amazon for claims including anticompetitive behavior.
Before selecting a technology partner for your subscription business, take this self-assessment.
In this members-only feature, Scott Howland of Zephr shares how to choose your subtech stack to optimize the subscriber journey.
In the 2022 calendar year, the FTC refunded $392.9 million to more than 1.9 million consumers.
Coming out of the pandemic, live streaming continues to grow in popularity. We’ve got the latest live streaming stats.
In the latest Legal Insider, Marc Roth of Cobalt law shares updates on auto-renewal legislations from the first quarter of 2023.
Learn how to optimize and measure customer lifetime value for long-term success.
Four months in, and we’ve got a regulatory roundup to keep you up to date on the latest regulation and compliance news.
Launched in 2019, the FINN car subscription service is different than other car subscriptions, and they hope to succeed where others have failed.
Smartphone usage in the U.S. continues to grow, and iPhones have taken a slight lead over Android. Check out the latest stats and how they
We share five practical strategies for subscription companies to navigate their marketing while Twitter implodes, including exploring Twitter alternatives.
Marc Roth of Cobalt Law shares his observations and insights into the FTC’s proposed changes to the Negative Option Rule.
Marc Roth of Cobalt Law shares his observations and insights into the FTC’s proposed changes to the Negative Option Rule.
We explore the differences between a subscription model and a membership model with Diane Pierson, Innovate on Purpose, as our guide.
Using data and insights from three top industry reports, we share tips for how to succeed with subscriptions in 2023.
Paul Larsen, senior director of Optimized Payments, shares payment trends that impact profitability.
Adobe has adopted several new strategies and a new approach to recurring payments.
Diane Pierson of Innovate on Purpose explains black swans and how subscription businesses can prepare and respond to them.
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Day 1 of Subscription Show 2021 is in the books, complete with keynotes, sessions, networking, coaching and more. Here are highlights.
Payment solutions provider Square is expanding its payment options to include Invoices Plus, a paid subscription offering.
Twitter Blue, Twitter’s first paid subscription service, is now live in Canada and Australia as an in-app purchase on iOS.
It seems counterintuitive, but providing a positive customer cancellation experience actually leads to improved customer retention.
Pandemic facilitates nonprofit media boom, Dr. Soon-Shiong reaffirms commitment to LA Times and Hubspot shares customer experience trends.
American Airlines is getting into the wine business, offering a premium wine subscription that combines premium wines with airline miles.
New York State has partnered with subscription-based platform Ritual to help restaurants with free online ordering through March/April 2021.
Customers expect subscription platforms to seamlessly handle every aspect of the user journey, from onboarding and payment processing to their identity, access and consumption, no
