Customer Service
Customer Service can make or break your renewal rate. Customer service, at its core, is ensuring that your subscribers and members are so they will continue doing business with you. Seems simple, right? Yet it’s becoming increasingly complex as the responsibilities of customer service change, the number of customer service channels expand, and customer expectations increase. When you consider that 82% of consumers have stopped doing business with a company because of bad customer service, you begin to understand the scope of the issue. The good news? Customer service still comes down to prompt, honest, empathetic communication with your customers, and even small companies can do it well.
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Matt Wegner, head of global payments and risk, shares the secret behind Adobe’s recurring revenue success.
In part 2 of this series, Adobe’s Matt Wegner shares the SaaS company’s top 10 payment success strategies.
Adobe’s Matt Wegner shares his top 10 strategies subscription companies can use to achieve successful payments.
Technology will continue to impact everything we do. These same technological changes apply to subscription businesses too.
Attorneys Marc Roth and Lisa Dubrow share their deep expertise, covering everything from Section 5 of the FTC Act to Reg E.
Robert Skrob of Membership Services shares insight on how to create a cancellation process that helps retain subscribers or win them back.
Darryl Hicks of FlexPay and Karen Webster of PYMNTS discuss their 2022 subscription industry benchmark study.
7 start-up concepts that can guide digital transformation, including how start-ups can share insight with established companies
Jesus Luzardo of Vindicia, shares key insight into why subscription intelligence is crucial for increasing the value of subscription businesses.
Subscription experts share four simple steps subscription businesses can take to retain customers effectively.
In this exclusive cheat sheet, we offer a decision grid to help you choose between internal customer service reps or an outsourced solution.
Learn how subscription companies need to navigate this new world of subscriber-to-bank cancellations! Leading subscription and fintech expert, Erica Katsambis, VP at Minna Technologies, will
Mastercard has just issued revised standards that remove some of the new requirements and making them recommendations instead.
For high-volume and complex subscription companies, it’s critical to identify growth levers that will build your business. From there, you need to get your plan
Social media marketing in the U.S. is now the norm. Get the latest data in our social media marketing STAT PACK.
Marc Roth of Cobalt Law shares auto renewal reminders from Mastercard, Colorado, Delaware and Idaho.
Chris Marchand of Verifi and Sharon Gross of Paul Larsen Consulting discuss subscriber disputes and chargebacks.
In this STAT PACK, we share data about the music industry in the U.S. including streaming and digital music stats.
Understand how to reimagine your relationship with subscribers to drive loyalty and grow revenue. This on-demand webinar focuses on teaching retention strategies that reduce subscriber
The FTC has stepped up enforcement and proposed policy changes that directly impact subscription companies.
Latest
Twitter Blue, Twitter’s first paid subscription service, is now live in Canada and Australia as an in-app purchase on iOS.
It seems counterintuitive, but providing a positive customer cancellation experience actually leads to improved customer retention.
Pandemic facilitates nonprofit media boom, Dr. Soon-Shiong reaffirms commitment to LA Times and Hubspot shares customer experience trends.
American Airlines is getting into the wine business, offering a premium wine subscription that combines premium wines with airline miles.
New York State has partnered with subscription-based platform Ritual to help restaurants with free online ordering through March/April 2021.
Customers expect subscription platforms to seamlessly handle every aspect of the user journey, from onboarding and payment processing to their identity, access and consumption, no
These 12 tips will help your company boost holiday subscription sales, make gift giving easier, and attract prospective subscribers.
At Zoomtopia, Zoom announced the launch of OnZoom, a new online platform that allows paid Zoom users the ability to monetize events.
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