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May 21, 2021

illustration of the number five, representing the five subscription business topics for this column, Five-on-Friday

Five on Friday: Media Literacy, Podcast Revenue and Lossless Audio

Business Media and Publishing, Business Model, Business Operations, Business Services, Business Strategy, Consumer Media and Publishing, Entertainment and Streaming, Growing, Industry Announcements, News, Revenue and Sales / Dana E. Neuts

Apple Music announces lossless audio, IAB said US podcast revenue will be $2B in 2023, and YouTube spends $7M to help journalists and newsrooms start their own channels.

Five on Friday: Media Literacy, Podcast Revenue and Lossless Audio Read More »

Why Cancellations Are a Critical Part of the Subscriber Journey

Best Practice and How To, Business Operations, Business Strategy, Customer Service, Pricing, Subscriber Only, Subscriber Retention / Dana E. Neuts

It seems counterintuitive, but providing a positive customer cancellation experience actually leads to improved customer retention.

Why Cancellations Are a Critical Part of the Subscriber Journey Read More »

Zoom Settles Class-Action Privacy Lawsuit for $85 Million

Zoom to Launch Zoom Events All-in-One Solution for Virtual Experiences

News, Product Development / Dana E. Neuts

In anticipation of post-pandemic hybrid and virtual events, Zoom has created Zoom Events, an all-in-one solution for online meetings and events.

Zoom to Launch Zoom Events All-in-One Solution for Virtual Experiences Read More »

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