Why Cancellations Are a Critical Part of the Subscriber Journey When handled the right way, a positive cancellation experience can actually retain subscribers. By Dana E. Neuts - May 21, 2021 Best Practice and How ToBusiness OperationsBusiness StrategyCustomer ServicePricingSubscriber Retention Linkedin Email Twitter Facebook Pinterest WhatsApp ReddIt Tumblr Telegram Mix Digg Viber It seems counterintuitive, but providing a positive customer cancellation experience actually leads to improved customer retention. Hello! If you are a paying Subscription Insider Member, please log in below to continue reading. Otherwise, click subscribe below to enjoy access to all of our premium content. Subscribe Subscription Insider is uniquely focused on the business of subscriptions. Subscription Insider is uniquely focused on the business of subscriptions. We deliver the information, training and research that subscription entrepreneurs, executives, and their teams need to support improved decision making, skills, and profitability. Already Subscribed? Click Here to Sign In | Forgot your password? You May Be Interested In: REGISTER NOW Understand what you need to master to be successful at your subscription business.Subscription Boot Camp: REVENUE OPERATIONS: June 9 from 1 – 4PM online.Subscription Boot Camp: TECHNOLOGY: June 16 from 1 – 4PM online.