Customer Service

Customer Service can make or break your renewal rate. Customer service, at its core, is ensuring that your subscribers and members are so they will continue doing business with you. Seems simple, right? Yet it’s becoming increasingly complex as the responsibilities of customer service change, the number of customer service channels expand, and customer expectations increase. When you consider that 82% of consumers have stopped doing business with a company because of bad customer service, you begin to understand the scope of the issue. The good news?  Customer service still comes down to prompt, honest, empathetic communication with your customers, and even small companies can do it well.

Here are some of our most popular & evergreen content focused on Subscription Customer Service:

·      Customer Service Out in the World: Social Media and Your Online Reputation

·      Effective Customer Service Is Quantized Customer Service

·      Customer Service: The Basics

·      Establishing a Customer Service Department

·      Outsourcing Customer Service

·      Handling Common Customer Service Questions

·      Your First Customer Service Hire

·      Scaling Your Customer Service Team

Interested in on-demand training? Check out:

  • Subscription Fundamentals: RETENTION, with Robert Skrob.Learn the essentials and tactics of retention, including teaching you how to develop a membership growth plan, optimize your member’s journey, deliver what your subscriber truly wants, and a primer on how to track and measure it all for maximum profitability!
  • Subscription Fundamentals: PAYMENTS, with Melanie Stout. Learn about involuntary churn and the essentials of how recurring payments work, starting with basics and work through to sophisticated topics such as chargeback handling and KPI monitoring.
  • Subscription Show 2020 On-Demand with 77 sessions dedicated to the latest subscription economy trends and intel to help you grow your business.

Check out all of our Customer Service information below – both news and subscriber-only – organized by date:

American Airlines launches premium wine subscription service.

American Airlines Launches Wine Subscription Service

American Airlines is getting into the wine business, offering a premium wine subscription that combines premium wines with airline miles.
Ritual to Provide New York Restaurants with Free Online Ordering Platform

Ritual to Provide New York Restaurants with Free Online Ordering Platform

New York State has partnered with subscription-based platform Ritual to help restaurants with free online ordering through March/April 2021.
easy subscription orders

Why Frictionless User Journeys are More Important Than Ever for Your Subscription Business

Customers expect subscription platforms to seamlessly handle every aspect of the user journey, from onboarding and payment processing to their identity, access and consumption, no matter how complicated those processes become.
12 Tips to Boost Holiday Subscription Sales

12 Tips to Boost Holiday Subscription Sales

These 12 tips will help your company boost holiday subscription sales, make gift giving easier, and attract prospective subscribers.
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Subscription Insider is uniquely focused on the business of subscriptions.

Subscription Insider is uniquely focused on the business of subscriptions.
We deliver the information, training and research that subscription entrepreneurs, executives, and their teams need to support improved decision making, skills, and profitability.
10 Ways Subscription Companies Have Adapted to the Pandemic, Part 2

10 Ways Subscription Companies Have Adapted to the Pandemic, Part 1

The pandemic has changed virtually everything about our lives. Here are 10 ways subscription companies have survived and thrived.
Hello! If you are a paying Subscription Insider Member, please log in below to continue reading. Otherwise, click subscribe below to enjoy access to all of our premium content.

Subscription Insider is uniquely focused on the business of subscriptions.

Subscription Insider is uniquely focused on the business of subscriptions.
We deliver the information, training and research that subscription entrepreneurs, executives, and their teams need to support improved decision making, skills, and profitability.
Zoom Settles Class-Action Privacy Lawsuit for $85 Million

Zoom Launches New OnZoom Platform for Paid Events

At Zoomtopia, Zoom announced the launch of OnZoom, a new online platform that allows paid Zoom users the ability to monetize events.
Amazon Prime Day 2020 Is Coming Soon – October 13-14

Amazon Prime Day 2020 Raises $3.5B for Small and Medium Sized Businesses

Amazon Prime Day 2020 was wildly successful, raising $3.5B for third-party sellers, most of which are small or medium businesses.
Five on Friday: Subscription Show Edition

Five on Friday: Subscription Show Edition

In this special edition, we share key takeaways from Subscription Show 2020 including disruption, retention and the customer journey.
Subscription Show 2020 Q&A with CEO Kathy Greenler Sexton

Subscription Show 2020: Day #6 Highlights

In the final day of Subscription Show 2020, we talked about M&A, churn rates, onboarding, payment methods, choice & more.
Netflix launches mobile games on Android.

No More Free Trials for Netflix Viewers in the U.S.

Streaming giant Netflix will no longer offer free trials to prospective subscribers in the U.S., but it still offers some content for free.

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