5 wooden blocks, each expressing a different level of customer satisfaction, starting with a frownie face on the left and ending with a smiley face with starry eyes on the right

Using a Customer Response Blueprint to Answer Customer Questions, Part 1

How to handle forgotten passwords, refund requests, unusual and unreasonable refund requests, and chargeback threats

Customer service is your subscription company’s “face” to your subscribers, so how you manage customer service has the potential to make or break your subscribers’ experience with you. Virtually everything you say and do will impact how your subscribers perceive you, ranging from the specific answers and the speed and accuracy in which you give them to the tone of your customer service reps. One of the best foundations for good customer service is preparing for common questions. We like to use a...

 


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