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June 17, 2022

Abstract, colorful waves on a black background represent what sound waves might look like

Spotify Acquires AI Voice Platform Sonantic

Business Services, Consumer Services, Entertainment and Streaming, Mergers and Acquisitions, News / Dana E. Neuts

Spotify acquires, Sonantic, a dynamic voice platform that created Val Kilmer’s voice in Top Gun Maverick.

Spotify Acquires AI Voice Platform Sonantic Read More »

illustration of the number five, representing the five subscription business topics for this column, Five-on-Friday

Five on Friday: Opinion Pages, Passwords and Pricing

Consumer Media and Publishing, Consumer Services, Entertainment and Streaming, News, Pricing / Dana E. Neuts

Spotify shares podcast revenue projections, Gannett cuts back opinion pages, and Amazon Kids+ restructures and revamps pricing.

Five on Friday: Opinion Pages, Passwords and Pricing Read More »

5 wooden blocks, each expressing a different level of customer satisfaction, starting with a frownie face on the left and ending with a smiley face with starry eyes on the right

Creating a Customer Response Blueprint to Answer the Tough Questions, Part 2

Business Operations, Customer Service, Subscriber Only / Kathleen Greenler Sexton

Creating a customer response blueprint helps prepare your team for tough subscriber questions.

Creating a Customer Response Blueprint to Answer the Tough Questions, Part 2 Read More »

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