5 wooden blocks, each expressing a different level of customer satisfaction, starting with a frownie face on the left and ending with a smiley face with starry eyes on the right

Creating a Customer Response Blueprint to Answer the Tough Questions, Part 2

How to handle technical outages, media and investor calls, social media comments and 10 customer service mistakes to avoid

To reiterate part 1 of this two-part customer response blueprint series, customer service is your subscription company’s primary interace to your subscribers, so how you manage customer service is critical to ensuring that your subscribers’ experiences with you are positive. Almost everything you say and do will impact how your subscribers perceive you, including the specific answers you give to their questions, the speed and accuracy of your answers, and the tone your customer service reps use ...

 


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