Customer Service
Customer Service can make or break your renewal rate. Customer service, at its core, is ensuring that your subscribers and members are so they will continue doing business with you. Seems simple, right? Yet it’s becoming increasingly complex as the responsibilities of customer service change, the number of customer service channels expand, and customer expectations increase. When you consider that 82% of consumers have stopped doing business with a company because of bad customer service, you begin to understand the scope of the issue. The good news? Customer service still comes down to prompt, honest, empathetic communication with your customers, and even small companies can do it well.
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In this STAT PACK, we look at the latest subscription video-on-demand data, including platforms, user behavior and forecasts.
FlexPay CEO Darryl Hicks, and best-selling author & subscription expert Robbie Kellman Baxter, explore these lifetime value keys and why they are often overlooked.
The FTC is reviewing the Telemarketing Sales Rule. Proposed changes may impact subscription offers made by phone.
Are you ready to learn how to drive subscriber growth in your subscription business? This on-demand webinar focuses on specific subscriber growth tactics that subscription
Marc Roth of Cobalt Law shares a new auto renewal law in Tennessee that goes into effect Jan. 1, 2023.
Parent company of Facebook Meta is hard at work creating the metaverse. Get the latest stats in this members-only STAT PACK.
In our latest Legal Insider column, Marc Roth of Cobalt Law provides an update on Mastercard and two state laws.
Marc Roth talks to Mastercard about merchant and trade association concerns over new processing rules.
Get insights from valuation experts on how to create marketable value for your subscription business.
With more than 200 million members globally, Amazon Prime offers a range of services including free delivery, Prime Video, Amazon Music and more.
Marc Roth of Cobalt Law shares merchant concerns about the upcoming changes to Mastercard’s transaction processing rules.
SInce the first social media platform in 1997, usage of social media has skyrocketed. Get the latest stats and data in our STAT PACK!
Attorney Marc Roth of Cobalt Law breaks down the new Mastercard notification rules. Here’s what you need to know.
Buy Now Pay Later services are growing in popularity. In our latest STAT PACK, we share the latest stats on the top BNPL services.
Marc Roth of Cobalt Law shares the latest updates on three proposed bills in FL, TN and VA that he’s following closely.
Marc Roth of Cobalt Law shares a year end legal subscription marketing update, including new auto renewal laws and a newly-introduced bill in Congress.
Merchants can avoid payment problems, friendly fraud and chargebacks with these best practices from Visa.
Marc Roth, partner at Cobalt Law LLP, explains possible ramifications of two auto renewal “events of interest” that subscription marketers should be aware of.
The FTC issued a new 15-page enforcement policy statement stating it would not tolerate subscription tricks and traps.
Learn the dos and don’ts of dunning, benchmarks, with three case studies to understand how dunning can impact your subscriber retention in this on-demand webinar.
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Amazon Prime Day 2020 was wildly successful, raising $3.5B for third-party sellers, most of which are small or medium businesses.
In this special edition, we share key takeaways from Subscription Show 2020 including disruption, retention and the customer journey.
In the final day of Subscription Show 2020, we talked about M&A, churn rates, onboarding, payment methods, choice & more.
Streaming giant Netflix will no longer offer free trials to prospective subscribers in the U.S., but it still offers some content for free.
Day #5 of Subscription Show 2020 included a VIP session with author Robbie Kellman Baxter, keynote Anne Janzer, sessions, networking & more.
The Philadelphia Inquirer is planning to sell its 674,000 sq. ft. printing facility by year end, forcing a layoff of 500 employees.
Day #4 of Subscription Show 2020 included a VIP session with Robert Skrob of Membership Services, sessions, demos and more.
Responding to member requests, Lyft and Grubhub partner to offer free food delivery to Lyft Pink members through Grubhub+.
In a gesture of goodwill, Apple has extended the free trial period for Apple TV+’s SVOD subscription service until the end of January 2021.
Nacha has adopted 8 new amendments to their operating rules to modernize ACH payments and make them easier to use.
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