Subscriber Retention
It’s no secret that the most important thing you can do as a subscription merchant is keeping your paying customers happy and coming back for more – keep them renewing, that is! That’s why customer retention is the lifeblood of subscription revenue and should be at the top of any priority list for any business operating in the subscription economy.
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Learn how subscription companies need to navigate this new world of subscriber-to-bank cancellations! Leading subscription and fintech expert, Erica Katsambis, VP at Minna Technologies, will
Mastercard has just issued revised standards that remove some of the new requirements and making them recommendations instead.
For high-volume and complex subscription companies, it’s critical to identify growth levers that will build your business. From there, you need to get your plan
Social media marketing in the U.S. is now the norm. Get the latest data in our social media marketing STAT PACK.
Marc Roth of Cobalt Law shares auto renewal reminders from Mastercard, Colorado, Delaware and Idaho.
Chris Marchand of Verifi and Sharon Gross of Paul Larsen Consulting discuss subscriber disputes and chargebacks.
In this STAT PACK, we share data about the music industry in the U.S. including streaming and digital music stats.
Understand how to reimagine your relationship with subscribers to drive loyalty and grow revenue. This on-demand webinar focuses on teaching retention strategies that reduce subscriber
The FTC has stepped up enforcement and proposed policy changes that directly impact subscription companies.
In this STAT PACK, we look at the latest subscription video-on-demand data, including platforms, user behavior and forecasts.
FlexPay CEO Darryl Hicks, and best-selling author & subscription expert Robbie Kellman Baxter, explore these lifetime value keys and why they are often overlooked.
The FTC is reviewing the Telemarketing Sales Rule. Proposed changes may impact subscription offers made by phone.
Are you ready to learn how to drive subscriber growth in your subscription business? This on-demand webinar focuses on specific subscriber growth tactics that subscription
Marc Roth of Cobalt Law shares a new auto renewal law in Tennessee that goes into effect Jan. 1, 2023.
Parent company of Facebook Meta is hard at work creating the metaverse. Get the latest stats in this members-only STAT PACK.
In our latest Legal Insider column, Marc Roth of Cobalt Law provides an update on Mastercard and two state laws.
Marc Roth talks to Mastercard about merchant and trade association concerns over new processing rules.
Get insights from valuation experts on how to create marketable value for your subscription business.
With more than 200 million members globally, Amazon Prime offers a range of services including free delivery, Prime Video, Amazon Music and more.
Marc Roth of Cobalt Law shares merchant concerns about the upcoming changes to Mastercard’s transaction processing rules.
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The payments system is enormously complex and only has milliseconds to make accurate payment authorization decisions for billions of payment requests, including for your recurring
Banking Apps can help subscription companies engage where their subscribers are and increase retention.
Sephora is trying a subscription model again with its Same-Day Unlimited Shipping subscription for $49/year.
The payments system is enormously complex and only has milliseconds to make accurate payment authorization decisions for billions of payment requests, including for your recurring
Brian Fisher of Worldpay from FIS shares insight into retention through personalization and streamlining.
Streaming services are banking on hot content to attract and retain streaming subscribers. Who will reign supreme?
Mark Stiving of Impact Pricing shares 3 business models that help subscription companies grow their customer base.
With rising inflation and higher day-to-day costs, many consumers are facing financial hardship and are cutting their subscriptions to reduce spending. How does your subscription
Robert Skrob of Membership Services discusses why customer onboarding is so critical to subscription companies.
A former Courier News subscriber sues Gannett for the alleged auto-renewal of a cancelled subscription.
