Regulation and Compliance
From subscription offers, free trials, special promotions, marketing copy, auto-renewal notification, consumer privacy, financial reporting, payment processes, and more – there are a lot of laws that subscription, membership, and recurring-revenue companies need to understand and comply with.
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Marc Roth of Cobalt Law shares his observations and insights into the FTC’s proposed changes to the Negative Option Rule.
We explore the differences between a subscription model and a membership model with Diane Pierson, Innovate on Purpose, as our guide.
Using data and insights from three top industry reports, we share tips for how to succeed with subscriptions in 2023.
Paul Larsen, senior director of Optimized Payments, shares payment trends that impact profitability.
Adobe has adopted several new strategies and a new approach to recurring payments.
Diane Pierson of Innovate on Purpose explains black swans and how subscription businesses can prepare and respond to them.
Dr. Marco Sarich, founder and CEO of keylight, shares his blueprint for creating a robust subscription business including six key action items.
In our annual subscription predictions, we’ll look at connected cars, newsletters, payments, social media and more.
TL:DR: Reporting today on five state bills in the auto renewal space that were introduced in the new year, two that would make new law
Matt Wegner, head of global payments and risk, shares the secret behind Adobe’s recurring revenue success.
In part 2 of this series, Adobe’s Matt Wegner shares the SaaS company’s top 10 payment success strategies.
Adobe’s Matt Wegner shares his top 10 strategies subscription companies can use to achieve successful payments.
Technology will continue to impact everything we do. These same technological changes apply to subscription businesses too.
Attorneys Marc Roth and Lisa Dubrow share their deep expertise, covering everything from Section 5 of the FTC Act to Reg E.
Robert Skrob of Membership Services shares insight on how to create a cancellation process that helps retain subscribers or win them back.
Darryl Hicks of FlexPay and Karen Webster of PYMNTS discuss their 2022 subscription industry benchmark study.
7 start-up concepts that can guide digital transformation, including how start-ups can share insight with established companies
Jesus Luzardo of Vindicia, shares key insight into why subscription intelligence is crucial for increasing the value of subscription businesses.
Subscription experts share four simple steps subscription businesses can take to retain customers effectively.
In this exclusive cheat sheet, we offer a decision grid to help you choose between internal customer service reps or an outsourced solution.
Latest
Businesses must now offer cancellation methods matching sign-up flows and provide annual renewal reminders for subscriptions started or extended on or after July 1, 2025.
Refunds sent to over 194,000 consumers after FTC finds Care.com misled users with inflated job listings, false earnings claims, and hard-to-cancel subscriptions
Blackburn and Luján’s bipartisan letter puts fresh regulatory focus on Spotify’s subscription practices as the company defends its bundling model
Settlement bans Paddle from processing payments for tech-support telemarketers and raises new scrutiny on merchant-of-record models used in subscription billing
Compliance legal expert Marc Roth breaks down the FTC’s surprise 60-day delay of the Negative Option Rule—and the confusion it leaves behind.
Paavana Kumar breaks down the new disclosure, consent, and cancellation rules subscription businesses must follow under the FTC’s Click-to-Cancel Rule and stricter state laws.
Complaint Alleges Unauthorized Charges, Misleading Savings Claims, and Barriers to Cancelation in Violation of Subscription Laws
Marc Roth Unpacks a Flurry of State Legislation—and Why the FTC’s Negative Option Rule May Not Be Dead Yet
Regulators say resource shortages could impact legal action against Amazon over alleged deceptive Prime enrollment tactics
