Customer Service
Customer Service can make or break your renewal rate. Customer service, at its core, is ensuring that your subscribers and members are so they will continue doing business with you. Seems simple, right? Yet it’s becoming increasingly complex as the responsibilities of customer service change, the number of customer service channels expand, and customer expectations increase. When you consider that 82% of consumers have stopped doing business with a company because of bad customer service, you begin to understand the scope of the issue. The good news? Customer service still comes down to prompt, honest, empathetic communication with your customers, and even small companies can do it well.
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In this STAT PACK, we share data about the music industry in the U.S. including streaming and digital music stats.
Understand how to reimagine your relationship with subscribers to drive loyalty and grow revenue. This on-demand webinar focuses on teaching retention strategies that reduce subscriber
The FTC has stepped up enforcement and proposed policy changes that directly impact subscription companies.
In this STAT PACK, we look at the latest subscription video-on-demand data, including platforms, user behavior and forecasts.
FlexPay CEO Darryl Hicks, and best-selling author & subscription expert Robbie Kellman Baxter, explore these lifetime value keys and why they are often overlooked.
The FTC is reviewing the Telemarketing Sales Rule. Proposed changes may impact subscription offers made by phone.
Are you ready to learn how to drive subscriber growth in your subscription business? This on-demand webinar focuses on specific subscriber growth tactics that subscription
Marc Roth of Cobalt Law shares a new auto renewal law in Tennessee that goes into effect Jan. 1, 2023.
Parent company of Facebook Meta is hard at work creating the metaverse. Get the latest stats in this members-only STAT PACK.
In our latest Legal Insider column, Marc Roth of Cobalt Law provides an update on Mastercard and two state laws.
Marc Roth talks to Mastercard about merchant and trade association concerns over new processing rules.
Get insights from valuation experts on how to create marketable value for your subscription business.
With more than 200 million members globally, Amazon Prime offers a range of services including free delivery, Prime Video, Amazon Music and more.
Marc Roth of Cobalt Law shares merchant concerns about the upcoming changes to Mastercard’s transaction processing rules.
SInce the first social media platform in 1997, usage of social media has skyrocketed. Get the latest stats and data in our STAT PACK!
Attorney Marc Roth of Cobalt Law breaks down the new Mastercard notification rules. Here’s what you need to know.
Buy Now Pay Later services are growing in popularity. In our latest STAT PACK, we share the latest stats on the top BNPL services.
Marc Roth of Cobalt Law shares the latest updates on three proposed bills in FL, TN and VA that he’s following closely.
Marc Roth of Cobalt Law shares a year end legal subscription marketing update, including new auto renewal laws and a newly-introduced bill in Congress.
Merchants can avoid payment problems, friendly fraud and chargebacks with these best practices from Visa.
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In a gesture of goodwill, Apple has extended the free trial period for Apple TV+’s SVOD subscription service until the end of January 2021.
Nacha has adopted 8 new amendments to their operating rules to modernize ACH payments and make them easier to use.
Highlights from Day 2 of Subscription 2020 include an exclusive VIP Q&A with Geoff Colvin, keynote with Skift, sessions, coaching and more.
Day 1 of Subscription Show 2020 is in the books, complete with keynotes, sessions, networking, coaching and more. Here are highlights.
Subscription Show 2020 starts October 5. Here Subscription Insider and Authority Media CEO Kathy Greenler Sexton shares a preview.
Rent the Runway adapts their clothing subscription business model to streamline the company and meet the changing needs of today’s shoppers.
In this article, we’ll discuss winning member-centric strategies used by two popular D2C brands to tackle challenges and fuel tremendous growth.
The importance of effective customer service is well understood. But how do you know if you are delivering that? And what channels — phone, email,
Thousands of consumers have filed complaints with the Better Business Bureau against weight loss app Noom for misleading free trials.
