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Aptitude subscription management & billing platform enables innovation and transformation, helping our clients to create tailored products, bundles, promotions, and pricing in minutes to maximize recurring revenue growth and retention–critical flexibility, agility, and scalability essential for monetizing any product or service and powering the entire subscriber lifecycle.
The only open-payments platform that unlocks global payment performance, helping businesses connect and orchestrate payments with over 140 gateways through a single API. The company is trusted by major brands including BMW, CLEAR, HBO Max, Hopper, Lemonade, Getty, Warner, The New York Times, Priceline, and others. Spreedly processes over $60 billion in gross merchandise value (GMV) on behalf of more than 400 customers across over 100 countries.
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For more than 60 years we have specialized in providing an array of customer experience services and solutions for subscription companies. We’re in the business of providing a voice for established brands or for companies seeking to build their brand.
FlexPay is the leading failed payment recovery platform for subscription and recurring payment businesses. FlexPay’s innovative platform uses multiple technologies to achieve the highest failed payment recovery rate, resulting in reduced involuntary churn and faster revenue and profit growth.
The platform has two complementary components: Invisible RecoveryTM and Engaged RecoveryTM.
- Invisible Recovery works directly with the payments system to recover most failed payments quickly without the customer ever knowing their payment was declined. There is no interruption in product or service delivery and the customer relationship continues as normal.
- Engaged Recovery is used when customer help is needed to solve the failed payment, such as when a card has expired or has been lost or stolen. Engaged Recovery uses aspects of behavioral science to create branded outreach communications that motivate customers to promptly resolve the problem and keep their subscription active.
Multiple integration options, including API and access to 40+ CRMs, means quick set-up, no disruptions to billing, and instant recovery improvements compared to traditional in-house recovery methods.