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Creating a customer response blueprint helps prepare your team for tough subscriber questions.
Prepare your customer service team to handle most support requests with a customer response blueprint.
Amazon Prime members are suing the company for discontinuing free Whole Foods delivery as a Prime benefit.
Nordstrom Trunk Club evolves into styling recommendations, Amazon launches book clubs and Jack Dorsey leaves the Twitter nest.
The FTC has stepped up enforcement and proposed policy changes that directly impact subscription companies.
After slowing revenue growth and subscriber losses, Netflix will cut 150 full-time workers and some part-time and freelance positions.
Better Business Bureau reports an uptick in subscription scams, including those targeting QuickBooks and Norton Anti-Lock.
Costco is selling discounted Apple subscriptions, Netflix has a Mystery Box for kids, Disney predicts subscribers will move to their ad-supported tier.
The FTC is fining Twitter $150 million for violating consumer privacy, and this isn’t the first time.
Customer service can make or break a subscriber’s experience with a brand. Ensure you hire the right people with our exclusive cheat sheet of interview
