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New Cornell-backed research shows how subscription programs influence long-term behavior, shift wallet share, and extend loyalty—even post-churn.
How subscription teams are using journey maps to identify churn risks, streamline onboarding, and improve retention at every stage of the customer lifecycle
This $3.4 million settlement offers four key warnings for subscription businesses, especially those in media and streaming.
Video subscription service accused of violating federal and California privacy laws by sharing subscriber viewing data without proper consent
New research from Zuora reveals that manual workflows, fragmented ownership, and outdated systems are preventing recurring revenue businesses from scaling, forecasting, and innovating
Marc Roth unpacks the implications of the 8th Circuit decision, ongoing ROSCA risks, and why compliance prep still matters.
FTC Failed to Follow Statutory Process, Leaving National Subscription Requirements in Limbo
Businesses must now offer cancellation methods matching sign-up flows and provide annual renewal reminders for subscriptions started or extended on or after July 1, 2025.
Onboarding has always been critical to subscription success. In the age of customer AI bots, subscription executives must rethink how they guide, engage, and retain
New research from Mintel highlights how trial kits, in-store pickup, and personalized delivery are reshaping the consumer subscription experience in packaged goods
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