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Nine months ago, The McClatchy Company began a much-needed redesign, amounting to a complete “rethink” and transformation of the 158-year old company into a digital
Dropbox recently sent an email our way right when it noticed a problem: our billing information had changed and without the new information, they would
On Tuesday, Facebook CEO Mark Zuckerberg hosted an informal, one-hour Townhall Q&A online to get input from the online community. The session lasted nearly 90
Often the most important time in the customer lifecycle is right after the initial sign-up. This email from theSkimm seeks to connect with new members
At just three years old, Readly has experienced rapid growth and is defining success in the digital magazine publishing space. Now offering nearly 1,100 magazines
First in a series of three, INSIDER Guide Kevin Novak explores the digital experience and its relationship to data and analytics. This isn’t your grandfather’s
Twenty-two states allege that FTD and Classmates.com took advantage of their customers through deceptive billing and advertising practices, said FOX4KC.com last week. The companies will
This week’s subscription industry headlines include mobile advertising, chip card technology and customer service as well as some of the usual suspects – Amazon, Microsoft,
To understand your retention opportunities and trends, you need to have a simple way to track attrition patterns. But you also need a methodology which
Earlier this week, The Street, an independent digital financial media company, announced that it is opening up its Real Money market commentary subscription service to
