How Dropbox Handles Involuntary Churn (Part 1): Seeking Updated Billing Information

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Part 1 - Part 2 - Part 3 This is Part 1 of our DROPBOX Sample series, showing how one company is managing increased credit card fails in their customer communications. With all the recent focus on the urgent need for all recurring revenue merchants to have up-to-date credit card information, we thought we'd pass along this warning email received from Dropbox this weekend. The email is attending to get a customer to update their billing information prior to their expired subscription. In this sho...

 


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