14 Strategies for Better Subscription Retention
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Payment Processing

When it comes to setting up how your recurring revenue will be managed, the payment processing and billing management vendors you utilize, your internal payment operations, and your subscriber billing management, there is no ONE right set up or process. Some vendors support one part of the payment process while others support many. The right set up is what works for you and your business, and at the stage you are or are about to grow into. So, it’s imperative you understand the process, what your subscription business needs, and know the right questions to ask when selecting your payment partners. And, it’s even more imperative to stay current with best practices for managing your recurring payments for your business.

Here are some of our most popular & evergreen content focused on Subscription and Recurring Payments and Payment Processing:

Interested in on-demand training? Check out:

  • Subscription Fundamentals: PAYMENTS, with Melanie Stout. Learn about involuntary churn and the essentials of how recurring payments work, starting with basics and work through to sophisticated topics such as chargeback handling and KPI monitoring.
  • Subscription Show 2020 On-Demand with 77 sessions, including an entire track dedicated to optimizing subscription and recurring payments all focused to the latest subscription economy trends and intel to help you grow your business.

Check out all of our Payment Processing information below – both news and subscriber-only – organized by date:

Five on Friday: Subscription Index, Freemium Success, Top Jobs

In this weeks edition of Five on Friday, PYMNTS tells us about fitness-as-a-service for business travelers using the subscription model, Zuora publishes the subscription economy index for the second quarter of 2018, Digital Commerce 360 explains why smooth payment processes are key to shopper satisfaction, Hubspot offers freemium success secrets, and LinkedIn posts a variety of top subscription jobs.
Hello! If you are a paying Subscription Insider Member, please log in below to continue reading. Otherwise, click subscribe below to enjoy access to all of our premium content.

Subscription Insider is uniquely focused on the business of subscriptions.

Subscription Insider is uniquely focused on the business of subscriptions.
We deliver the information, training and research that subscription entrepreneurs, executives, and their teams need to support improved decision making, skills, and profitability.

Google Wallet Experiments With Single-Article Paywalls

Google Wallet announced that it will be working with Electronic Arts, Oxford University Press, Dorling Kindersley and Pearson's Peachpit to test its per-page paywall. The technology would allow Google Wallet users to buy individual articles for around 25 cents to 99 cents via an embedded payment banner and without leaving the website or game. The service uses a pop-up overlay and only shows a preview of the content (see image below). Google plans to allow for instant…

New Class Action Lawsuit for Automatically Renewing Subscription Sales

A class action lawsuit has been filed in California alleging that Synapse Group, Inc., a magazine subscription agent, violated California law for failure to adequately disclose that magazine subscriptions they sold automatically renewed. Lisa B. Dubrow,Esq. outlines the case in the Legal Insider.
Hello! If you are a paying Subscription Insider Member, please log in below to continue reading. Otherwise, click subscribe below to enjoy access to all of our premium content.

Subscription Insider is uniquely focused on the business of subscriptions.

Subscription Insider is uniquely focused on the business of subscriptions.
We deliver the information, training and research that subscription entrepreneurs, executives, and their teams need to support improved decision making, skills, and profitability.

Weekly Subscription News: Podcasts, Projects and Print

In this weeks subscription news, The Athletic submits podcasts to Apple and Spotify, Visa and Mastercard say no to Facebooks Libra digital currency project, and Crain Communications ends its print magazine. Also this week, Harry Potter fans can spend $75 a year on a new subscription service, former Denver City Council candidates launch a newspaper, and the Washington Posts TV app is not about watching - its about reading.

Recurring Payment Pain: Remedies for Chronic Subscription Billing Headaches

Today’s subscription providers are plagued by four key pain points that chronically and uniquely challenge their ability to increase retention, lower cost and drive higher profitability: slow payments, payment expenses, poor integration and payment insecurity.

Declined Payment Notification: Three Approaches

Not all failed recurring payments can be saved with an Account Updater update. Failed payments can be for a variety of reasons from cancelled cards, cards opted-out of Account Updater services, or declined transactions due to credit limit issues. In this sample, we show three very different approaches to notifying subscribers about a declined payment and requesting updated payment information. (Plus, a bonus at the end, Subscription Insiders own notice!)
Hello! If you are a paying Subscription Insider Member, please log in below to continue reading. Otherwise, click subscribe below to enjoy access to all of our premium content.

Subscription Insider is uniquely focused on the business of subscriptions.

Subscription Insider is uniquely focused on the business of subscriptions.
We deliver the information, training and research that subscription entrepreneurs, executives, and their teams need to support improved decision making, skills, and profitability.

Five on Friday: Cooking Subscriptions, Content Budgets, and COVID-19’s Impact on Sales and Payments

We are the end of the second month of quarantine, and cities and states are starting to gradually open up. At the...

Keeping a Customer Focus While Managing 100 Percent Credit Card Churn

Subscription businesses (also known in the payment processing world as "card-not-present" merchants), know the impact of out-of-date credit card data in our customer files -- lower retention, churn and revenue loss. Kathy Greenler Sexton discusses why its important to keep customers & members your central focus as you navigate the upcoming 100% turn-over of credit cards numbers.
Weekly Subscriuption News

Weekly Subscription News: Visa, Virtual Reality and Value

Weekly Subscription News, Apr. 25, 2020: Google gets strict on Play Store app subscriptions, Vivevport offers 75% off Infinity VR subscription, and LA Times closes 3 suburban papers.

Weekly Subscription News: McClatchy, Malware and Meal Kits

In this weeks subscription headlines, McClatchy is struggling financially, forcing it to explore creative options - including a possible sale; meal kit subscription service Plated is serving its last meal at the end of this month; and Android malware disguises itself as an ad blocker, wreaking havoc on those who have downloaded it. Also this week, Hulu will raise its live TV price by $10 a month, Disney+ content warnings have offended some subscribers, and GateHouse and Gannett shareholders approve the mega-merger.

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