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Payment Processing

When it comes to setting up how your recurring revenue will be managed, the payment processing and billing management vendors you utilize, your internal payment operations, and your subscriber billing management, there is no ONE right set up or process. Some vendors support one part of the payment process while others support many. The right set up is what works for you and your business, and at the stage you are or are about to grow into. So, it’s imperative you understand the process, what your subscription business needs, and know the right questions to ask when selecting your payment partners. And, it’s even more imperative to stay current with best practices for managing your recurring payments for your business.

Here are some of our most popular & evergreen content focused on Subscription and Recurring Payments and Payment Processing:

Interested in on-demand training? Check out:

  • Subscription Fundamentals: PAYMENTS, with Melanie Stout. Learn about involuntary churn and the essentials of how recurring payments work, starting with basics and work through to sophisticated topics such as chargeback handling and KPI monitoring.
  • Subscription Show 2020 On-Demand with 77 sessions, including an entire track dedicated to optimizing subscription and recurring payments all focused to the latest subscription economy trends and intel to help you grow your business.

Check out all of our Payment Processing information below – both news and subscriber-only – organized by date:

Slow Churned: How To Target Retention Efforts So They Don’t Backfire

The easy way to do retention is to blast out special offers and rewards to loyal customers, lumping all the steady subscribers, the sleeping dogs, the irregular users, and other at-risk customers into the same anti-churn program. Research shows that, compared with control groups of customers who are not targeted at all, some retention programs actually inspire existing customers to cancel. Here are some of the factors and methods to consider in avoiding that failure mode.
Hello! If you are a paying Subscription Insider Member, please log in below to continue reading. Otherwise, click subscribe below to enjoy access to all of our premium content.

Subscription Insider is uniquely focused on the business of subscriptions.

Subscription Insider is uniquely focused on the business of subscriptions.
We deliver the information, training and research that subscription entrepreneurs, executives, and their teams need to support improved decision making, skills, and profitability.

PayPal’s Value Skyrockets after Split from eBay

On July 20, PayPal officially split off from eBay, making it an independent public company trading on the Nasdaq Stock Market (PYPL). Within hours, PayPal was valued at $49.5 billion - more than eBay, Netflix and Twitter, according to Business Insider and Statista. The company celebrated the move with the historic pushing of the PayPal button to ring the opening bell at Nasdaq last Monday. "As the world's open, digital payments platform and most trusted and…

Top Payment Trends You Need to Understand Now

Have you seen a rise in declines or a rise in chargebacks or fraud? Are your renewals taking longer to successfully process? Do you understand why? Paul Larsen, Subscription Insider Guide to Payment Processing, leading expert in card-not-present recurring payments, and Managing Partner of the Paul Larsen Group, in this on-demand version of our January 2017 online seminar, will outline key payment processing trends every subscription company should be aware of, and be on top of, for 2017.
Hello! If you are a paying Subscription Insider Member, please log in below to continue reading. Otherwise, click subscribe below to enjoy access to all of our premium content.

Subscription Insider is uniquely focused on the business of subscriptions.

Subscription Insider is uniquely focused on the business of subscriptions.
We deliver the information, training and research that subscription entrepreneurs, executives, and their teams need to support improved decision making, skills, and profitability.

Clarity from Mastercard on Recurring Billing Charges

Last week Lisa B. Dubrow, Esq. reported on anticipated new rules to be issued by Mastercard based on an announcement Mastercard made on January 16th, modified on the following day. There were still outstanding questions. Today's update further clarifies the Mastercard announcement including what types of companies these rules impact and when they go into effect.
Hello! If you are a paying Subscription Insider Member, please log in below to continue reading. Otherwise, click subscribe below to enjoy access to all of our premium content.

Subscription Insider is uniquely focused on the business of subscriptions.

Subscription Insider is uniquely focused on the business of subscriptions.
We deliver the information, training and research that subscription entrepreneurs, executives, and their teams need to support improved decision making, skills, and profitability.

Subscription Price Optimization: Six Tactics to Get It Right

One of your more difficult tasks as a subscription business owner is optimizing your price so you can realize the maximum life time value and profitability. Finding the pricing that works best for your business requires a consideration of many factors, including price testing, site design and sale pricing. In this best practice article we walk through six tactics to get your testing started on the right track.
Hello! If you are a paying Subscription Insider Member, please log in below to continue reading. Otherwise, click subscribe below to enjoy access to all of our premium content.

Subscription Insider is uniquely focused on the business of subscriptions.

Subscription Insider is uniquely focused on the business of subscriptions.
We deliver the information, training and research that subscription entrepreneurs, executives, and their teams need to support improved decision making, skills, and profitability.

This Week’s Subscription Headlines: Apple, Amazon & Ad Blocking

In this week's subscription news headlines, Amazon starts a children's toy subscription, Christian Science Monitor explores a new content model, and experts predict Apple Music subscriptions will continue to grow. Also this week, Quartz considers a subscription research product, the Washington Post creates 'The Lily' to get in front of millennial women, and Matchpool wants to disrupt the online dating market.

A Glimpse into the Emerging World of Unsubscribe Services

Is there a market for canceling unwanted subscriptions? 'Unsubscribe' services like Truebill and Trim want to manage your subscribers' subscriptions.Subscription Insider walks you through the 'unsubscribe' players, how each of them works, what you need to plan for and more.
Hello! If you are a paying Subscription Insider Member, please log in below to continue reading. Otherwise, click subscribe below to enjoy access to all of our premium content.

Subscription Insider is uniquely focused on the business of subscriptions.

Subscription Insider is uniquely focused on the business of subscriptions.
We deliver the information, training and research that subscription entrepreneurs, executives, and their teams need to support improved decision making, skills, and profitability.

Paywall Tech Companies Tinypass and Piano Media Merge

After months of discussion, paywall tech companies Tinypass and Piano Media announced a merger on Tuesday, creating Piano, a new SaaS company specializing in advanced media business processes and paywall optimization software. The merger is effective immediately. "Digital media businesses are increasingly focused on monetizing their loyal users," said Trevor Kaufman, former Tinypass CEO, in a press release about the merger. Kaufman will run the new operation. "It's obvious to everyone in our industry that the display-advertising-only…

Weekly Subscription News: Streaming, Gaming and Ad Blocking

This week, we've got streaming, gaming and ad blocking news: Steam grows to nearly 95 million monthly active users, Netflix plans to use animation to complete with Disney Plus, and Google Chrome's new feature will block the most annoying video ads. Also this week, the 165-year-old Montgomery Sentinel closes up shop, Birchbox lays off half of its New York City staff, and Paystand raises $20 million to give businesses a frictionless, open infrastructure option for commercial finance.

Home Depot Data Breach Biggest Ever

Just as the dust was beginning to settle from last year's massive data breach at Target stores that exposed about 40M credit and debit cards, the industry is reeling from an even larger breach. Home Depot stores have confirmed that about 56M payment cards have been exposed through an attack on their POS system during April-September 2014. The Home Depot credit card breach has, according to Home Depot, only affected customers who purchased in-store and not those who purchased online.

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