14 Strategies for Better Subscription Retention

Payment Processing

When it comes to setting up how your recurring revenue will be managed, the payment processing and billing management vendors you utilize, your internal payment operations, and your subscriber billing management, there is no ONE right set up or process. Some vendors support one part of the payment process while others support many. The right set up is what works for you and your business, and at the stage you are or are about to grow into. So, it’s imperative you understand the process, what your subscription business needs, and know the right questions to ask when selecting your payment partners. And, it’s even more imperative to stay current with best practices for managing your recurring payments for your business.

Here are some of our most popular & evergreen content focused on Subscription and Recurring Payments and Payment Processing:

Interested in on-demand training? Check out:

  • Subscription Fundamentals: PAYMENTS, with Melanie Stout. Learn about involuntary churn and the essentials of how recurring payments work, starting with basics and work through to sophisticated topics such as chargeback handling and KPI monitoring.
  • Subscription Show 2020 On-Demand with 77 sessions, including an entire track dedicated to optimizing subscription and recurring payments all focused to the latest subscription economy trends and intel to help you grow your business.

Check out all of our Payment Processing information below – both news and subscriber-only – organized by date:

How to Measure Retention Rate: Excel Workbook and Guide

Understanding the difference between your most valuable customers and those that will not renew, is like separating out the wheat seeds from all the wheat chaff at harvest time. It will take the right tools and tactics to maximize renewal rates. Subscription Insider's Retention Workbook (Excel) will help you track the retention performance by key drivers in your business, turning your data into both a summary and a detailed retention report that you can use to manage your retention.
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Subscription Insider is uniquely focused on the business of subscriptions.

Subscription Insider is uniquely focused on the business of subscriptions.
We deliver the information, training and research that subscription entrepreneurs, executives, and their teams need to support improved decision making, skills, and profitability.
Five on Friday: Subscription Show Edition

Five on Friday: Subscription Show Edition

In this special edition, we share key takeaways from Subscription Show 2020 including disruption, retention and the customer journey.
Subscription Show 2020 Q&A with CEO Kathy Greenler Sexton

Subscription Show 2020: Day #6 Highlights

In the final day of Subscription Show 2020, we talked about M&A, churn rates, onboarding, payment methods, choice & more.
Subscription Show 2020 Q&A with CEO Kathy Greenler Sexton

Subscription Show 2020: Day #5 Highlights

Day #5 of Subscription Show 2020 included a VIP session with author Robbie Kellman Baxter, keynote Anne Janzer, sessions, networking & more.
Subscription Show 2020: Day #2 Highlights

Subscription Show 2020: Day #4 Highlights

Day #4 of Subscription Show 2020 included a VIP session with Robert Skrob of Membership Services, sessions, demos and more.

What does the future hold for OTT video subscriptions?

According to PwC, the global OTT video market will double in size between 2019 and 2023, when it will total $72.8 billion. A rapidly expanding marketplace means increased competition for OTT video service providers, who must find the right go-to-market (GTM) strategy.
Nacha Adopts New Operating Rules to Modernize ACH Payments

Nacha Adopts New Operating Rules to Modernize ACH Payments

Nacha has adopted 8 new amendments to their operating rules to modernize ACH payments and make them easier to use.
Subscription Show 2020 Q&A with CEO Kathy Greenler Sexton

Subscription Show 2020: Day #3 Highlights

Today we wrapped up the first week of Subscription Show 2020. It was a lot of work, but we loved every minute...
Subscription Show 2020 Q&A with CEO Kathy Greenler Sexton

Subscription Show 2020: Day #1 Highlights

Day 1 of Subscription Show 2020 is in the books, complete with keynotes, sessions, networking, coaching and more. Here are highlights.

Re-engagement Redux: Why Lapsed Subscribers Make the Best Prospects, and How to Bring Them Back

How much would you pay for a list of leads who are demonstrably interested in your subscription service, are proven subscription purchasers, and are familiar with your subscription brand? Hint: You already own that list. Through careful testing, it is possible to craft effective, targeted messaging that can bring lapsed subscribers back into the fold.
Hello! If you are a paying Subscription Insider Member, please log in below to continue reading. Otherwise, click subscribe below to enjoy access to all of our premium content.

Subscription Insider is uniquely focused on the business of subscriptions.

Subscription Insider is uniquely focused on the business of subscriptions.
We deliver the information, training and research that subscription entrepreneurs, executives, and their teams need to support improved decision making, skills, and profitability.

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