Effective Customer Service Is Quantized Customer Service

The key performance indicators for customer satisfaction and support staff efficiency are the essential measurements you can use to make sure your service efforts are not wasted.

A few weeks ago I wrote about the importance of effective customer service. But how do you know if you are delivering that? And what channels -- phone, email, chat, social media, etc. -- should you emphasize? How about innovations like chatbots, intelligent agents, and other automated systems? Measuring customer service breaks down into two general areas: satisfaction metrics based on customer attitudes and performance metrics based on support staff behavior. …
Hello! If you are a paying Subscription Insider Member, please log in below to continue reading. Otherwise, click subscribe below to enjoy access to all of our premium content.

Subscription Insider is uniquely focused on the business of subscriptions.

Subscription Insider is uniquely focused on the business of subscriptions.
We deliver the information, training and research that subscription entrepreneurs, executives, and their teams need to support improved decision making, skills, and profitability.
You May Be Interested In:


"One of The Best Conferences I Have Ever Attended."

SUBSCRIPTION SHOW 2021 explores trends impacting your business and
transforming the subscription economy (whether we want them to or not!)
and prepares your subscription business to thrive.
Join Subscription Insider Nov. 1-3, In New York or via Live Stream
LEARN MORE