Dhar Mann, CEO of LiveGlam, will be presenting at Subscription Show 2019 leading an informative session in our ‘Subscriber Acquisition’ track on ‘Referrals, Affiliates And Influencers: How We Grew From $600 To $20m In 3 Years’. Subscription Show 2019 is the conference to be at to stay on top of the latest trends impacting your recurring-revenue business and connect with the people and companies that can help both you and your business grow. Get the preview of Dhar's session here.

Like many legacy publishers, the 160-year-old McClatchy Company (NYSE: MNI), the owner of 31 media companies in 28 U.S. markets, is doing a major transformation, moving aggressively over the last several years to become a digital-first company. Instead of fighting a changing tide, McClatchy is making sweeping, long-term changes that are beneficial to the company but also to its readers.

In the summer of 2012, Liz Cadman knew she had a problem. She was addicted to subscription boxes, and she wanted more. She couldn't find the information she wanted online, however, to make smart buying decisions, so she started a blog to talk about subscription boxes. The blog grew into My Subscription Addiction, a full-fledged website dedicated to the discussion of subscription boxes. In four years, the site has exploded in popularity, and she has added additional features including swaps, a discussion forum and more. Learn how My Subscription Addiction started and grew into what it is today.

How can you combine a wholesale book business and a passion for children's literacy to get more books in the hands of kids? With the subscription box model. That's how founder Eric Shmuely made his dream become a reality -- by creating a subscription book service for children.

We hope you had a fun, safe Fourth of July! In this week’s edition of Five on Friday, we share top subscription jobs from LinkedIn, the media discusses whether Netflix is leaving money on the table by not accepting advertising revenue, MoviePass suspends its movie subscription service, Fortune.com redesigns its site (hint: it looks the same but it operates differently), and Amazon celebrates its 25th birthday.

In this week’s Five on Friday, we hear the heartwarming success story of INDYWeek’s membership drive which yielded $40,000 in its first five weeks. Also, we share streaming video subscription services you may never have heard of, we offer insight into the impact of Google’s core update, Walmart explains its shift in strategy with Jet.com, and we give you five SEO tips to try today.

At Subscription Show 2019, we'll show you the latest on subscription-centric strategy, recurring payments, acquisition, retention, analytics and subscription technology. Get the industry connections you need, and actional information you can put into action, to grow your recurring revenue, membership or subscription business. Get the list of why you should attend here.

Summer is finally here – and we’re going to celebrate the way we do every Friday – by bringing you subscription features to keep you informed on the latest in the subscription world. In this week’s edition, we share Reuters Institute’s and University of Oxford’s Digital News Report for 2019, Mary Meeker’s top internet trends, customer service tips from Hubspot, all we know about the new Disney+ streaming video subscription service and how an $8.9 million judgment against two dozen companies for subscription scams.

Tina Adolfson, Data Innovation Lead at Survey.com, will be presenting at Subscription Show 2019 leading an interesting session in our ‘Subscription Product Strategy’ track on ‘How to Get Recurring Value Out of Your Data’. Subscription Show 2019 is the conference attend to stay on top of the latest trends impacting your recurring-revenue business and connect with the people and companies that can help both you and your business grow. Get the preview of Tina's session here.

How-to manage lapsed subscribers, how-to manage subscription customer service, how-to manage payments: these are just some of the how-to topics we covered in 2018. Here are the six most-read how-to articles from 2018.

Does your CFO always say no to your budget requests?  Learn what your CFO needs to hear so you can secure budget for your Subscriber Retention Initiatives.   In this on-demand seminar, get inside the mind of a CFO, understand how they prioritize expenditures and learn how to convince them to loosen the purse strings for your engagement and retention programs.

As those of you looking at your budgets for 2019 you should factor in the cost of documenting your data collection policies and reviewing your current business models in the context of what you may need to do to comply with the new California Consumer Privacy Act (CCPA). CCPA goes into effect in 2020 but its sweeping nature will require companies to use this lead time to effect changes in order to achieve compliance. 

In this week’s subscription headlines, Congress asks Facebook to press pause on its decision to create cryptocurrency, Nintendo Switch Online reveals it has grown to 10 million subscribers, and Amazon offers new customer pick-up locations at 100 Rite-Aid stores across the country. Also this week, subscribers feel like they’ve been taken hostage by DirecTV and AT&T, Nordstrom teams up with Rent the Runway, and Google and the Associated Press are working on a tool to share more local news faster.

Next Tuesday, July 16, representatives from Amazon, Apple, Facebook and Google will testify before the House Antitrust Subcommittee to discuss concerns that “a small number of dominant, unregulated platforms have extraordinary power over commerce, communication and information online.” The federal government is concerned that the dominance these companies wield over the marketplace hampers competition. The antitrust committee will conduct a top-to-bottom review, the first time Congress has undertaken such an investigation of this area.

Sony announced Monday that it is raising prices for all of its multi-channel PlayStation Vue plans by $5 a month. PlayStation Vue is Sony’s over-the-top streaming TV subscription service. The price increase is effective immediately for new customers and will go into effect July 31 for current subscribers. In a blog post announcing the change, the company cited rising costs as the reason for the rate increase. PlayStation Vue’s last price increase was last summer, also a $5-per-month increase.

The testing phase of fan subscriptions is over, and Facebook will start taking a cut of the revenue, starting in 2020, reports TechCrunch. In 2018, Facebook launched the fan subscription program to allow content creators to charge fans $4.99 a month to access exclusive content and get a fan badge. During the testing period, Facebook did not take any of the revenue. How much they will take and when depends on the platform.

Learn subscription-specific payment trends that will eat into your profitability in 2019. The team at PLC, leading experts in "card-not-present recurring payments", will outline the key trends your business will need to stay on top of and the strategies you will need to implement in order to minimize their impact.

What you will learn:

Subscription payment trend data and impact on your profits from 2018. Understand how those trends translate moving forward in 2019. Tactics and best-practices subscription your business should employ to mitigate the negative impact on your profitability from these trends.

Marketing automation across many organizations is often filled with buzzwords, poor understanding of its full capabilities, and false expectations. As such, many subscription organizations are struggling with how to effectively choose, implement, and leverage the power of the marketing automation systems that they have invested in.

In this on-demand webinar, we discuss misconceptions, specific technology platforms, explode some truth bombs holding your company back, and provide you with a blueprint for choosing the correct marketing automation solution for your subscription company.

Does your CFO always say no to your budget requests?  Learn what your CFO needs to hear so you can secure budget for your Subscriber Retention Initiatives.   In this on-demand seminar, get inside the mind of a CFO, understand how they prioritize expenditures and learn how to convince them to loosen the purse strings for your engagement and retention programs.

How do you minimize the financial impact of subscriber complaints, refund requests, and chargebacks while keeping your subscribers happy? In this briefing, we will answer that question and also explore:

What is Friendly Fraud? How Do Chargebacks Impact Your Subscription Business? What Is Best Practice For Managing? What are the New Rules for Managing? With a recurring revenue business (especially with card-not-present transactions for monthly and annual subscriptions) getting complaints, refund requests, and chargeback is part of what you need to manage.

By the end of 2018, Amazon Prime counted 101 Million members. With monthly and annual plans, Amazon Prime members qualify for expedited shipping, enjoy media streaming and other exclusive digital services plus members-only shopping offers on Amazon Prime Day.

Why does Amazon offer so much to its Prime Subscribers? It’s simple, the average spend of an Amazon Prime member versus a non-Prime member is 133% higher!

This Subscription Insider STATPACK is focused on Amazon Prime trends. This 102 page, editable PowerPoint STATPACK includes trend information on Revenue, Prime Users, Product Reach including e-commerce and streaming-entertainment, Usage, Shopping behavior, Prime Day, and more.

It no longer makes sense to buy hardware as computers and servers, each one requiring an OS install, maintenance updates, and component upgrades. Instead, let a service handle all that for you, as you subscribe to computing access over the Internet.

B2B marketing differs from consumer marketing in one crucial way: The customer base is almost always smaller. That means a viable B2B marketing plan can be more personal, more focused on particular leads, and more devoted to one-on-one human interaction.

The most successful subscription companies -- like Apple, Amazon, and Microsoft -- not only offer customers compelling reasons to remain subscribers, but they also make those subscribers happy to be locked in.

Not all failed recurring payments can be “saved” with an Account Updater update. Failed payments can be for a variety of reasons from cancelled cards, cards opted-out of Account Updater services, or declined transactions due to credit limit issues. In this sample, we show three very different approaches to notifying subscribers about a declined payment and requesting updated payment information. (Plus, a bonus at the end, Subscription Insider’s own notice!) 

Are you receiving more alerts notifying you of expiring cards? We have and frankly, it’s no surprise with the increase in the volume of payment cards that been reissued. Without that updated payment information, subscribers and members will not get renewed successfully. In this sample, we show you real examples of payment card update notices from three separate companies, with three very different approaches to getting their subscribers to update their payment information. Plus, a bonus, Subscription Insider’s own notice!

ABC Mouse Early Learning Academy is an award-winning, subscription-based site/mobile app that uses email promotions to acquire subscribers. In this Sample, we walk through their promotional email campaign and offers. Are they sending too many promotions? Are they effective? You be the judge.

You may not be a sports fan, per se, but everyone plays games, whether it's chess, checkers or Thursday nights down at the local bridge club. We took a look at three sports-themed businesses offering subscriptions to see how well (or not) they are converting visitors into subscribers.

Understanding the difference between your most valuable customers and those that will not renew, is like separating out the wheat seeds from all the wheat chaff at harvest time. It will take the right tools and tactics to maximize renewal rates. Subscription Insider's Retention Workbook (Excel) will help you track the retention performance by key drivers in your business, turning your data into both a summary and a detailed retention report that you can use to manage your retention.

Does your subscription management or billing platform connect you to Account Updater — a service offered by Visa, MasterCard, Discover and more recently, American Express — that provides updated payment card information to help merchants manage involuntary churn issues? With this directory of 25 subscription management and billing platforms that support account updater services, you'll be able to create a short list of vendor contenders for your subscription business based on applicable industry experience, existing customers, payment gateways and processors supported, as well as pricing.

This extremely detailed subscription & membership financial model was developed as a tool for would-be subscription businesses who either are planning a new launch or an acquisition. It may also be useful for current publishers who are doing a minimum of marketing and who want to see how their cash flow might change if they ramp up marketing and/or ancillary product offers. Its purpose is educational and inspirational rather than strictly predictive . Everyone's business is slightly different, so it was impossible for us to create an easy-to-use model that would work with enormous accuracy for all. However, if you've not modelled this type of business extensively before, you'll learn a great deal from it!

Effective monitoring of subscriber retention is the result of understanding retention opportunities and trends, tracking attrition patterns, developing a tracking methodology, and applying those metrics in order to manage your retention business more effectively. Use this excel workbook to track and manage your subscribers and members.