How ExpertClick Increases Retention By Encouraging Member Activity
While membership and dating sites can be a great subscription revenue Model, they have their own unique challenges as well. One of those challenges is having high user engagement on the site. After all, your members are your content creators and the reason why new members join, so if no one's using the site, you're sure to go under.One way ExpertClick -- a membership site that connects journalists and topical experts -- motivates its members…
Come Learn How Harvard Health Used Print Mail To Increase Online Retention
The other day, I was talking with Helen Hoart, the former marketing agent for Harvard Health newsletters, and she let me in on an interesting tidbit.Helen helped Harvard Health transition from print-only newsletters to electronic PDFs. But when it came to renewals, she used a mixed-media approach."After testing, we settled on a combination of print and online renewals even though we were serving electronic-only subscriptions," Helen wrote in an email recently. This is a very…
Why Subscription Retention Rates Slip Over Time for Newer Paywalls
Dan Burkhart of Recurly just posted a great chart showing why it's dangerous for paywalled publishers to forecast revenues based on their first year's retention rates especially if your content was originally free. Your biggest fans and long-term readers of your free content are not only more likely to convert to paying than any other audience, they are also more likely to pay for a lot longer. Old-time fan paid membership accounts tend to have fabulous…
44.7% of SiriusXM’s Promotionally-acquired Subscribers Keep Paying
According to data-crunching from Brad Alvarez of SeekingAlpha.com, 47.1% of new subscribers SiriusXM acquired through promotions last quarter, continued to pay for service after their promo term ended. That's a moderately high stick rate for paid content subscriptions. The most surprising data in Brad's report was that SiriusXM has a typical monthly churn rate of just 1.2-2%.That's insanely low churn. In fact, we're not sure how that's possible unless 100% of "involuntary churn" is backed out of…
