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Dana E. Neuts

Dana Neuts is Subscription Insider's Editorial Director, covering our daily subscription news as well as member features, case studies, premium content, and reports. Dana is also a writer, editor, marketer and communications professional. Her work has appeared in AARP Bulletin, The Seattle Times, Seattle Business, 425 Business, 425 Magazine, South Sound Magazine, Northwest Travel and more. Her specialties include business writing, community news, senior issues, travel and, of course, subscriptions!

Dana E. Neuts

Fair App Secures a $100M Debt Facility and Equity Investment with Ally

Consumer Services, Industry Announcements, News, Revenue and Sales, Subscription Apps /

Fair, the Santa Monica-based vehicle subscription app, announced this week that it had closed a $100 million debt facility and an equity investment with Ally Financial. This expansion of Fairs relationship with Ally will help the two-year-old startup get more entry-level drivers, who might not qualify for a traditional loan or lease, into vehicles. Ally is one of Fairs credit providers. They join Credit Suisse, Goldman Sachs and Silicon Valley Bank.

Fair App Secures a $100M Debt Facility and Equity Investment with Ally Read More »

Mesh Network Provider Eero Launches New Secure Subscription

Auto-renew Subscription, Consumer Services, News, Product Development, Revenue and Sales, SaaS and Cloud Services, Subscriber Acquisition /

Eero, the Amazon-owned mesh networking company, announced the launch of a new subscription product Tuesday – Eero Secure. For $2.99 a month or $29.99 a year, subscribers receive advanced security for all devices – computers, phones, tablets, smart home devices – connected to their home WiFi network. The digital security features protect devices from online threats, such as malware, ransomware and phishing attacks. Eero Secure also blocks ads.

Mesh Network Provider Eero Launches New Secure Subscription Read More »

Volvo Makes Adjustments to Subscription Plan After Dealer Complaints

Auto-renew Subscription, Business Operations, Business Services, Business Strategy, Consumer Services, News, Product Development, Revenue and Sales /

Two weeks after the California Department of Motor Vehicles agreed to investigate the Care by Volvo subscription, Volvo is making changes to the program. According to Automotive News, the changes include a shorter time for Volvo dealers to qualify to be a part of the program and to approve and get subscribers into cars. Dealers will be able to carry subscription-eligible vehicles on their lots and receive a commission on subscription sales just like they do on traditional vehicle sales and leases. Previously, customers had to order their cars.

Volvo Makes Adjustments to Subscription Plan After Dealer Complaints Read More »

Salesforce Reports Record Q2 with 22 Percent Increase in Revenue

Auto-renew Subscription, Business Services, Customer Service, News, Product Development, Revenue and Sales, SaaS and Cloud Services /

Last week, leading CRM provider Salesforce (NYSE: CRM) reported record revenue for the second quarter of its fiscal year 2020. For the quarter ended July 31, 2019, Salesforce reported revenue of $4.0 billion, a 22% increase year-over-year, exceeding estimates. Subscription and support revenues comprised the majority of total revenue at $3.75 billion, also a 22% increase year-over-year, driven by Sales Cloud revenue of $1.13 billion and Service Cloud revenue of $1.09 billion. Professional services and other revenue made up the remaining $252 million, a 14% increase year-over-year.

Salesforce Reports Record Q2 with 22 Percent Increase in Revenue Read More »

MoviePass Security Breach Exposed Customer Data and Credit Card Info

Auto-renew Subscription, Business Operations, Consumer Services, News, Product Development, Revenue and Sales, Subscriber Acquisition, Subscription Apps /

MoviePass is making headlines again, this time revealing that a security breach has exposed tens of thousands of customer card numbers and credit card information, reports TechCrunch. Because a critical server was not password protected, credit card numbers, expiration dates and billing information, including names and addresses, may have been leaked. It appears that the database was exposed from early May, possibly earlier.

MoviePass Security Breach Exposed Customer Data and Credit Card Info Read More »

Weekly Subscription News: Competition, Collaboration and Control

Business Services, Consumer Services, Entertainment and Streaming, News, Paywall, Revenue and Sales, Subscription Apps, Technology /

Competition, collaboration and control are among this weeks subscription headlines. Others include Financial Times investment in Business of Fashion, Spotifys price hike test in Scandinavia and Disneys competitive pricing against rival Netflix. Also this week, NFLs subscription packages may violate the Sherman Antitrust Act, new details of Apple+ TV have been leaked, and Twitter bans advertising from state-controlled media.

Weekly Subscription News: Competition, Collaboration and Control Read More »

GateHouse Makes More Staffing Cuts After Merger Announcement

Business Operations, Business Services, Consumer Services, Mergers and Acquisitions, News, Revenue and Sales /

A week after announcing a merger with Gannett in a deal valued at $1.4 billion, GateHouse Media cuts close to 20 reporters at least four papers, reports Poynter. Publishers Daily says the newsroom cuts affected The Oklahoman, Palm Beach Post, Cape Cod Times and the Worcester Telegram and Gazette. The Oklahoman lost 14 employees, including five from the newsroom. GateHouse purchased The Oklahoman last fall, laying off 37 employees, including 15 from the newsroom, according to Poynter.

GateHouse Makes More Staffing Cuts After Merger Announcement Read More »

California DMV to Investigate Care by Volvo Subscription Program

Auto-renew Subscription, Business Operations, Business Strategy, Consumer Services, News, Product Development, Regulation and Compliance, Revenue and Sales /

After receiving complaints by the California New Car Dealers Association (CNCDA), the California Department of Motor Vehicles will investigate the Care by Volvo subscription program, reports Automotive News. The CNDA, which represents more than 1,200 car and truck dealers in California, filed a petition earlier this year, alleging that Volvo is violating the state vehicle code. On August 15, following a public hearing, the New Motor Vehicle Board voted unanimously to investigate the Care by Volvo subscription service and the CNDAs claims that the service violates the state vehicle code. The NMVB has asked for a written report of the investigation within 180 days.

California DMV to Investigate Care by Volvo Subscription Program Read More »

Lawmakers Question Jeff Bezos on Legitimacy of Amazons Choice

Business Operations, Memberships, News /

Amazon is in the hot seat as lawmakers question their business practices. Last week, Sen. Bob Menendez (D-N.J.) and Sen. Richard Blumenthal (D-Conn.) sent a letter to Amazon founder and CEO Jeff Bezos to ask how products receive the Amazons Choice badge. Started in 2015, the Amazons Choice badge is supposed to mark products with the highest customer satisfaction ratings, but the senators believe this practice may be deceptive. They believe the badge may mislead consumer to purchase Amazons own, sometimes inferior products instead of a competitors products, because shoppers view the badge as an endorsement by Amazon.

Lawmakers Question Jeff Bezos on Legitimacy of Amazons Choice Read More »

Apple Arcade app displayed on different sized devices

Apple Employees Get a Sneak Peek at Apple Arcade Gaming Subscription

Auto-renew Subscription, Business Strategy, Consumer Services, News, Product Development, Revenue and Sales, Subscription Apps, Subscription Gaming /

Apple has launched a trial run of its Apple Arcade subscription which will be available to iOS, Mac and Apple TV users at launch, reports 9to5 Mac. The early access program is open to Apple employees for the beta test. The first month is free, and the program is $0.49 per month after that. The trial will last until the launch of iOS 13 which is set for mid-September, and it is expected Apple Arcade will launch around the same time.

Apple Employees Get a Sneak Peek at Apple Arcade Gaming Subscription Read More »