CDS Global: End-to-End Customer Journey Management
Contact
- sales@cds-global.com
Social
CDS Global is the operating system for relationship-based revenue.
Other solutions see pieces. CDS Global unifies every interaction across the entire customer relationship—attract, convert, bill, fulfill, support, engage, and analyze—in one connected engine for recurring and one-time revenue.
CDS Global, a Hearst subsidiary, helps organizations manage recurring and one-time revenue across digital and physical channels by unifying acquisition, billing, payments, print, fulfillment, mail, support, and data. With more than 50 years of experience, CDS Global supports media and publishing brands, membership organizations, and nonprofits in reducing operational friction, improving visibility, and creating more connected customer experiences.
Trusted by organizations that can’t afford missed moments.
CDS Global powers the systems behind high-volume customer, donor, and member experiences. Spanning payments, communications, service, and fulfillment across online and offline channels, with CDS teams improve retention, reduce operational friction, and grow recurring revenue with confidence.
- MEDIA: CDS Global helps media companies manage subscribers across print, digital and hybrid channels with seamless billing, renewals, and engagement tools that improve retention and lifetime value. We empower publishers to focus on content and audience expansion while we power the customer journey behind the scenes.
- NON-PROFIT: Nonprofits rely on CDS Global to support donors at every step, from frictionless giving to timely acknowledgments, personalized outreach, and secure payment processing. Our end-to-end solutions help organizations increase donor loyalty, accelerate funds availability, and scale global impact.
- MEMBERSHIPS: From enrollment to renewals and rewards, CDS Global helps membership organizations deliver meaningful, consistent member experiences. With unified data and omnichannel communication, we help you increase retention, automate operations, and strengthen the community you’re building.
- UTILITIES: We help utility providers reduce costs and improve customer satisfaction through electronic bill presentment, payment processing, and responsive customer care. Our secure, scalable solutions streamline operations while giving your customers a smoother billing and service experience.
- EDUCATION & LEARNING: CDS Global supports education publishers and eLearning providers with subscription management, payment processing, fulfillment, and customer care solutions designed for content-driven learning models. We support learner relationships across digital and print channels, streamline billing and access, and long-term engagement for educators, institutions, and lifelong learners.
Purpose-built for the organizations people join, support & subscribe to
CDS Global is an enterprise solution for membership, subscription, and donor organizations—bringing together connected software, payments, services, and operations on one foundation.
Our solution is modular by design. You start with the pieces you need and expand when you’re ready.
Resources
Business Types Served:
Stage Solution is Designed For:
Contact
- sales@cds-global.com
Share this Listing
Related Listings
FlexPay is the leading failed payment recovery platform for subscription and recurring payment businesses. FlexPay’s innovative platform uses multiple technologies to achieve the highest failed payment recovery rate, resulting in reduced involuntary churn and faster revenue and profit growth.
The platform has two complementary components: Invisible RecoveryTM and Engaged RecoveryTM.
- Invisible Recovery works directly with the payments system to recover most failed payments quickly without the customer ever knowing their payment was declined. There is no interruption in product or service delivery and the customer relationship continues as normal.
- Engaged Recovery is used when customer help is needed to solve the failed payment, such as when a card has expired or has been lost or stolen. Engaged Recovery uses aspects of behavioral science to create branded outreach communications that motivate customers to promptly resolve the problem and keep their subscription active.
Multiple integration options, including API and access to 40+ CRMs, means quick set-up, no disruptions to billing, and instant recovery improvements compared to traditional in-house recovery methods.