Understand the New World of Subscription Chargebacks and Claims Resolution

How do you minimize the financial impact of subscriber complaints, refund requests, and chargebacks while keeping your subscribers happy? In this briefing, we will

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Understand the New World of Subscription Chargebacks and Claims Resolution

How do you minimize the financial impact of subscriber complaints, refund requests, and chargebacks while keeping your subscribers happy? In this briefing, we will answer that question and also explore:

What is Friendly Fraud?
How Do Chargebacks Impact Your Subscription Business?
What Is Best Practice For Managing?
What are the New Rules for Managing?

With a recurring revenue business (especially with card-not-present transactions for monthly and annual subscriptions) getting complaints, refund requests, and chargeback is part of what you need to manage.

Learn the latest best practices and more importantly, what impact the new Visa Claims Resolution (VCR) requirements and Visa Merchant Purchase Inquiry (VMPI) processes have had to date.

Filed in Auto-renew Subscription, Freemium, Invoiced Subscription, News, On-Demand Webinars, Payment Processing, Start Here, Subscriber Only

Melanie Stout

As a Partner at PLC, LLC, leading experts in "card-not-present" recurring payments and Pulse Payments Analytics, Melanie Stout brings her recurring payments expertise to optimize payments outcomes for hundreds of subscription merchants.

This expertise has been honed through decades of leading the Product and Marketing teams at subscription businesses across multiple verticals, including SaaS and direct to consumer companies.

PLC, LLC exists to maximize the lifetime value of subscriptions by helping to crush credit card-caused churn. The company's mission is to serve the community of subscription merchants by optimizing their bottom-line credit card processing results through the application of the recurring industry's best practices in the most effective ways. PLC delivers fine-tuned tools and weapons to more than 400 subscription merchants, including, Angie's List, Audible, Conde Nast, Disney, Dollar Shave Club, and Ipsy.