Subscriber Retention
It’s no secret that the most important thing you can do as a subscription merchant is keeping your paying customers happy and coming back for more – keep them renewing, that is! That’s why customer retention is the lifeblood of subscription revenue and should be at the top of any priority list for any business operating in the subscription economy.
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On Monday, Netflix (NASDAQ: NFLX) reported record subscription revenue of $2 billion, representing a 36 percent increase over the same period last year. This is
Bed Bath & Beyond (NASDAQ: BBBY) is testing a membership model to boost revenue, increase customer loyalty, improve profits and help it compete against ‘free
New subscribers are far less likely to renew than your existing ones. Understand the difference between new, converted, and renewing subscribers and the reasons why
Last week Comcast (Xfinity) customers in more than two dozen regions across the U.S. will be automatically enrolled in the company’s new One Terabyte Data
On Tuesday, EDGENorth.ca, a hyperlocal, bimonthly magazine based in Yellowknife, Northwest Territories, Canada, announced that it was dropping its paywall and making all of its
Amazon (NASDAQ: AMZN) is at it again – enhancing Amazon Prime membership with new features from live game-streaming site Twitch, reports The Verge. Twitch, the
Consumer Reports is celebrating its 80th year with a redesign, complete with a new color scheme, rating system and tiered membership options. Many of the
Since the AMEX-COSTCO “divorce”, many recurring merchants have been proactive reaching out to customers to mitigate its impact since American Express cards operate separately from
Earlier this week Amdocs (NASDAQ: DOX), a customer experience solutions provider, announced the acquisition of three privately-held companies – Vindicia, a subscription billing firm; Brite:Bill,
The Washington State Attorney General’s Office announced September 6th fines for Seattle-based Julep Beauty, Inc. and its owner Jane Park for using negative option marketing
