In this STAT Pack report, we share a global and U.S. market overview of pay TV usage, market leaders, audience statistics and more.
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Customer Service
Customer Service can make or break your renewal rate. Customer service, at its core, is ensuring that your subscribers and members are so they will continue doing business with you. Seems simple, right? Yet it’s becoming increasingly complex as the responsibilities of customer service change, the number of customer service channels expand, and customer expectations increase. When you consider that 82% of consumers have stopped doing business with a company because of bad customer service, you begin to understand the scope of the issue. The good news? Customer service still comes down to prompt, honest, empathetic communication with your customers, and even small companies can do it well.
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Understanding the difference between your most valuable customers and those that will not renew, is like separating out the wheat seeds from all the
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Join our panel of executives from J.P. Morgan and BillingPlatform as they share critical insights and techniques that can be used to protect existing
Change is here for the subscription industry. Customer retention is top priority while competition grows and customer expectations shift. So, which trends should be
The key to a profitable subscription business is retention. Here are Subscription Insider’s 30 tips and tricks to improve retention and plug subscriber and
One of your more difficult tasks as a subscription business owner is optimizing your price so you can realize the maximum life time value
Before you can generate new subscribers you’ve got to implement systems to stop your members from quitting. This on-demand seminar is focused on delivering
What are the trends and issues that will impact your ability to get paid by your members and subscribers in 2020? This on-demand briefing
Launching a marketing campaign to support an existing or new subscription business, membership, or product? You don’t need a big marketing budget to get
Understanding the details of subscription marketing for trial offers can make a huge difference in the conversion rates and the lifetime value of your
Does your CFO always say no to your budget requests?Learn what your CFO needs to hear so you can secure budget for your Subscriber
Referrals are one of the most effective ways to generate new subscribers for your site at a very low cost, but not nearly as
Understanding how payments work is a key foundation to selecting the right vendors for your subscription or membership business. This guide will help you
Customer Service, while simple in theory, is quite complex. Keeping customers happy so they can continue to doing business with you is becoming increasingly
Whether you’re new to running customer service or at a growing company that is just building out a formal customer service department, preparing a
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To celebrate 20 years online, the Financial Times is making its website FT.com free for 24 hours, starting at 12:01 a.m. BST on Wednesday,
Not yet. In May, The Winnipeg Free Press implemented a paywall, allowing readers to pay as they go instead of subscribing. In its second
Spotify users are outraged at changes to the company’s privacy policy, allowing the streaming music service to access photos, contacts, location, sensor data (about
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If you weren’t convinced that the subscription economy was alive and well, this week’s headlines should put you “over-the-top.” {Sorry, we couldn’t resist!} In
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The keys to growing subscriber lifetime value are often hidden in plain sight.
