WorldPay WP_GenPay

Customer Service

Customer Service can make or break your renewal rate. Customer service, at its core, is ensuring that your subscribers and members are so they will continue doing business with you. Seems simple, right? Yet it’s becoming increasingly complex as the responsibilities of customer service change, the number of customer service channels expand, and customer expectations increase. When you consider that 82% of consumers have stopped doing business with a company because of bad customer service, you begin to understand the scope of the issue. The good news?  Customer service still comes down to prompt, honest, empathetic communication with your customers, and even small companies can do it well.

Here are some of our most popular & evergreen content focused on Subscription Customer Service:

·      Customer Service Out in the World: Social Media and Your Online Reputation

·      Effective Customer Service Is Quantized Customer Service

·      Customer Service: The Basics

·      Establishing a Customer Service Department

·      Outsourcing Customer Service

·      Handling Common Customer Service Questions

·      Your First Customer Service Hire

·      Scaling Your Customer Service Team

Interested in on-demand training? Check out:

  • Subscription Fundamentals: RETENTION, with Robert Skrob.Learn the essentials and tactics of retention, including teaching you how to develop a membership growth plan, optimize your member’s journey, deliver what your subscriber truly wants, and a primer on how to track and measure it all for maximum profitability!
  • Subscription Fundamentals: PAYMENTS, with Melanie Stout. Learn about involuntary churn and the essentials of how recurring payments work, starting with basics and work through to sophisticated topics such as chargeback handling and KPI monitoring.
  • Subscription Show 2020 On-Demand with 77 sessions dedicated to the latest subscription economy trends and intel to help you grow your business.

Check out all of our Customer Service information below – both news and subscriber-only – organized by date:

Global Subscription Payments Rejected in Greece: How Subscription Companies Can Help Subscribers & Members

On Sunday, 61% of Greek voters said "no" to terms offered by European creditors to bail out their financially-crippled country, said CBC News. The victory was bitter though; the country must still figure out how to repay its €320 billion debt to Europe and raise another €60 billion for relief. The first step - preventing the collapse of the Greek banking system which is almost out of money. According to the CBC News article, Greek bank…

Create Effective Online Surveys and Boost Response Rates: 10 Best Practices and 6 Tactics

When you're conducting online surveys, whether it's for market research, customer satisfaction polls or other ends, there are a number of best practices that can help boost your response rate and produce more dependable findings. In this How-To, we outline what you need to keep in mind, from survey creation to dissemination to data collection -- all with an eye on making analysis easy. Discover 10 best practices to creating useful surveys, the 3 types of questions to use, and 6 tactics for boosting your response rate.
Hello! If you are a paying Subscription Insider Member, please log in below to continue reading. Otherwise, click subscribe below to enjoy access to all of our premium content.

Subscription Insider is uniquely focused on the business of subscriptions.

Subscription Insider is uniquely focused on the business of subscriptions.
We deliver the information, training and research that subscription entrepreneurs, executives, and their teams need to support improved decision making, skills, and profitability.

What's New