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If you are tired of impeachment news, check out our Five on Friday features instead: a new study shows that nearly half of U.S. broadband
With a five-year compound annual growth rate of 53 percent, community solar energy is already generating over a gigawatt of energy in the United States.
Subscription companies facing increased competition are trying different tactics to attract and retain subscribers. For example, this week Sony is slashing PlayStation Now subscription prices
Customer Service, while simple in theory, is quite complex. Keeping customers happy so they can continue to doing business with you is becoming increasingly more
Whether you’re new to running customer service or at a growing company that is just building out a formal customer service department, preparing a customer
When you’re ready to implement customer service activities, you’ll have to decide whether to hire direct employees or to leverage an outsourced call center. Companies
One of the best foundations for good customer service is preparing for the common questions that frequently come up. It’s imperative to identify inquiries that
Your first customer service hire is a key role within your organization, regardless of whether the position is full or part-time. This article explores what
As your business grows, it will eventually be time to scale your customer service activities. This article highlights the customer service challenges a large organization
It is hard to be it is already fall. Where did the year go?!! Despite the changing of the seasons, the subscription economy is growing
