Churn Buster

Stop losing customers to failed payments. Churn Buster automatically boosts subscriber LTV, reducing passive churn for top subscription eCommerce brands. When you plug into Churn Buster, you have a payments recovery process backed by powerful automation and a dedicated team of retention pros.

Enhanced Retries
Churn Buster improves the strategic timing and frequency of card retries beyond what your subscription management platform provides.

Custom-tailored email campaigns
Level up your recovery with email campaigns proven highly effective for leading eCommerce brands, and backed by years of optimization and industry data.

Last Chance Offers
When recovery attempts just aren't working, get in front of churn with a well timed discount.

Enriched Emails
Add order details and imagery to your emails, to remind customers of what they'll be missing out on.

Easy skip/delay
Make it easy for customers to skip or delay orders instead of passively churning.

Your customer retention team
On the passive churn side, Churn Buster has optimized dunning tactics for a decade, leading to the highest possible recovery rates—and the happiest long-term subscribers. And for reducing active churn, our new Cancel Flows is delivering better experiences to customers who initiate a subscription cancellation. This means retaining customers with the right offer at the right time, soliciting valuable feedback, and generating insights to ensure constant improvement.

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FlexPay is the leading failed payment recovery platform for subscription and recurring payment businesses. FlexPay’s innovative platform uses multiple technologies to achieve the highest failed payment recovery rate, resulting in reduced involuntary churn and faster revenue and profit growth.

The platform has two complementary components:  Invisible RecoveryTM and Engaged RecoveryTM.

  • Invisible Recovery works directly with the payments system to recover most failed payments quickly without the customer ever knowing their payment was declined. There is no interruption in product or service delivery and the customer relationship continues as normal.
  • Engaged Recovery is used when customer help is needed to solve the failed payment, such as when a card has expired or has been lost or stolen. Engaged Recovery uses aspects of behavioral science to create branded outreach communications that motivate customers to promptly resolve the problem and keep their subscription active.

Multiple integration options, including API and access to 40+ CRMs, means quick set-up, no disruptions to billing, and instant recovery improvements compared to traditional in-house recovery methods.

Butter is ending involuntary churn for subscription brands by recovering failed payments and subscribers faster, and more efficiently, delivering 5%+ ARR growth.
Safely receive payments in Africa, Asia, and Latin America and drive conversion rates to all-time highs from one account that delivers a flexible, all-encompassing payments solution that unlocks new revenues and maximizes reach in growth markets.

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