Payment Processing

When it comes to setting up how your recurring revenue will be managed, the payment processing and billing management vendors you utilize, your internal payment operations, and your subscriber billing management, there is no ONE right set up or process. Some vendors support one part of the payment process while others support many. The right set up is what works for you and your business, and at the stage you are or are about to grow into. So, it’s imperative you understand the process, what your subscription business needs, and know the right questions to ask when selecting your payment partners. And, it’s even more imperative to stay current with best practices for managing your recurring payments for your business.

Here are some of our most popular & evergreen content focused on Subscription and Recurring Payments and Payment Processing:

Interested in on-demand training? Check out:

  • Subscription Fundamentals: PAYMENTS, with Melanie Stout. Learn about involuntary churn and the essentials of how recurring payments work, starting with basics and work through to sophisticated topics such as chargeback handling and KPI monitoring.
  • Subscription Show 2020 On-Demand with 77 sessions, including an entire track dedicated to optimizing subscription and recurring payments all focused to the latest subscription economy trends and intel to help you grow your business.

Check out all of our Payment Processing information below – both news and subscriber-only – organized by date: Lets Subscription Sites Get Quotes from Multiple Payment Processors

A new site called is making it easy for small to medium businesses to get comparable quotes from multiple payment processing vendors. The site is not intended solely for subscription websites, but the filter on the homepage makes it easy to sort bids simply by indicating that your company is a "service/card-not-present/Internet" business. Merchants must also enter their monthly debit/credit volume and the average transaction amount. The site will then list a number of vendors that…

What Subscription Sites Need to Know When Switching Payment Processors

Change can be hard…especially when it involves payment processing and integrated SaaS systems. But changing your payment processor could make a big difference to your bottom line. In this How-To article, we help you decide if (and when) you should change payment processors, what to look for in your new processor, and how to plan for the transition. Plus, find out why many of you have been stymied when inquiring about Account Updater!
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Subscription Insider is uniquely focused on the business of subscriptions.

Subscription Insider is uniquely focused on the business of subscriptions.
We deliver the information, training and research that subscription entrepreneurs, executives, and their teams need to support improved decision making, skills, and profitability.

How Subscription Sites Can Get Account Updater Even When A Payment Processor Denies Having It

One of the strongest retention tactics we recommend is to use Account Updater in your payment processing so that you can automatically update expired credit cards. However, one of the most frequent complaints we hear from readers is that a vendor known to carry the Account Updater enhancement completely denies having it -- or even sometimes knowing what it is. Subscription Site Insider decided to get to the bottom of this. For those of you who aren't familiar…

Price Testing Lessons From Adobe’s Creative Cloud SaaS

It's a common problem for software giants that made their fortunes in the days of shrinkwrapped boxes -- how do you adopt your business model to today's download-heavy market? Adobe seems to have found the solution with Creative Cloud, a SaaS-based bundle of their many design and production technologies, which they are now offering on a subscription basis. But subscription pricing can be tricky. Adobe was able to offer a price point of $50/month when it had…

Forget Content Publishing – The Real Money in Subscriptions is in Payment Processing Services

Just like Levi Strauss proved during the California gold rush, the real money isn't necessarily in a popular commodity, but rather in selling the tools to mine that popular commodity. During the gold rush, that was picks, shovels and blue jeans. For online subscription sites, it's payment processing and financial systems for recurring billing. Billing services are somewhat late to the subscription services party. (In fact, major banks such as Citizens Bank wouldn't give merchant accounts…

Google Lets You Create a Trial Subscription With Credit Card for Android Apps

Great news for content creators finding success with apps! Google Play will now let you create a free trial within a subscription app. Unlike Apple, Google's rules are surprisingly merchant-friendly. For starters, Google Play (formerly the Android store) will require prospects to enter a credit card when signing up for the free trial. Google will charge the prospect's credit card $0.00, and then automatically bill them the normal subscription price after completion of the trial. This is…

Google Wallet Experiments With Single-Article Paywalls

Google Wallet announced that it will be working with Electronic Arts, Oxford University Press, Dorling Kindersley and Pearson's Peachpit to test its per-page paywall. The technology would allow Google Wallet users to buy individual articles for around 25 cents to 99 cents via an embedded payment banner and without leaving the website or game. The service uses a pop-up overlay and only shows a preview of the content (see image below). Google plans to allow for instant…

California Enforces Online Sales Tax, But Most Subscription Sites Selling Online Content Do Not Have to Collect

This Saturday, Sept. 15, 2012, California will begin enforcing its online sales tax law. That means that eCommerce retailers with more than a million in sales in California will have to collect sales tax from customers. (Interestingly, this has led to a buying frenzy on Amazon by some California residents.) But most websites selling online subscriptions for digital content or access shouldn't be affected. That's because the law applies to "tangible personal property." Sales and Use tax…

Facebook Opens Up Subscription Billing, But Paid Content Sites Should Think Twice Before Joining

Last week, Facebook announced that its subscription billing app is now available to all developers. (Kixeye, Disney's Playdom and Zynga have been testing the app since June.) While gaming sites and paid content sites using social readers may be excited about this news, the app may not actually be to their fiscal advantage. For one, Facebook is taking a 30% cut of all subscription fees. That's enormously high for payment processing services. While there was no formal…

Google Wallet Likely to Hurt Subscription Retention, Skype Avoids Pre-Paid Problems With Its Own Cards

Google seemed to have jumped the gun this week when it announced Google Wallet supports all major credit and debit cards. American Express was quick to announce there was no formal deal, according to But even with a formal deal, subscription sites should be hesitant to use the new cloud-based service. Amex's biggest concern is the fact that purchases show up on a cardholder's statement as "Google" instead of with normal merchant-related information. That means…

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