Elevate your subscriber retention with SMS messaging. This on-demand workshop will help you learn the art of utilizing SMS messaging with AI to dramatically grow
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Customer Service
Customer Service can make or break your renewal rate. Customer service, at its core, is ensuring that your subscribers and members are so they will continue doing business with you. Seems simple, right? Yet it’s becoming increasingly complex as the responsibilities of customer service change, the number of customer service channels expand, and customer expectations increase. When you consider that 82% of consumers have stopped doing business with a company because of bad customer service, you begin to understand the scope of the issue. The good news? Customer service still comes down to prompt, honest, empathetic communication with your customers, and even small companies can do it well.
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Coverage of the FTC’s latest hearing on proposed amendments to negative option billing rules, featuring industry pushback and debates over consumer protection and business
Master Negative Option billing with our expert guide. Discover the history, regulations, and FTC updates critical for subscription businesses to ensure compliance.
Dive into “Decoding Cohorts” to learn how to turn you and your subscription business into an analytics powerhouse. Turn your data into actionable insights
Demystify subscription business dunning: from historical origins to cutting-edge strategies. Learn how optimized dunning practices can enhance payment recovery and nurture positive customer relationships
Your customers are increasingly choosing to manage and unsubscribe from their subscriptions “off-platform”. Get insights into this growing trend and learn strategies to manage
Get smart about the crucial topic of failed payment recovery and how you can address it for revenue maximization and growth in 2024.
We explore 20 ways consumers are evading paywalls and offer suggestions to help your recurring business manage the issues involved.
In the fast-evolving subscription industry your competitive edge lies in knowledge, and we’ve curated an extensive collection of insights and data from industry experts,
Learn how to leverage SMS to increase the lifetime value of your subscribers .
Validate your subscription business idea and product: Learn how to refine your offering based on real data and customer feedback.
The US and EU agreed to a new Data Privacy Framework to safely and securely share data across the Atlantic.
Understand where subscription businesses need to look for new types of fraud (and how to manage it!). In this on-demand briefing, leading subscription
How do you keep your business from losing revenue? Learn the often overlooked signals to identify where revenue might be slipping away.
Discover how to effectively utilize trial offers and transform them into loyal subscribers. Learn from our decision-tree to help you decide if you should
The INFORM Consumers Act impacts online marketplaces and third-party sellers with the goal of protecting consumers from fraud and counterfeit merchandise.
Learn from Subscription Insider and leading subscription marketing expert Robert Skrob, on-demand, to understand why increasing subscriber CAC is the key to exponential growth.
In part 3 of this series, we share our final 3 rules for selecting the ideal vendor fory our subscription business.
In part 2, Kathy Greenler Sexton shares her top rules to find the ideal vendor for a subscription business.
Each subscription business has its own technology needs. Use our 15 rules to choose the right tech stack for your company.
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If you’ve ever received a lipstick, snack, aftershave sample or dog toy in your monthly subscription box that you couldn’t use, you’ll be glad
Last week streaming music service Spotify petitioned Congress to take action against Apple for unfair business practices. Apple rejected Spotify’s claims, saying that competition
Amazon has signed a multi-year deal with PBS to offer popular PBS KIDS series to Amazon Prime members, making it the exclusive premium subscription
After winning several previous victories against media organizations in German courts, Adblock Plus lost its latest battle in the Cologne higher regional court. While
American Express and Costco are officially divorced and all Costco-issued AmEx cards are being replaced with Citigroup Visa cards. This could cause involuntary churn
It’s finally happened. We knew the Netflix rate change was coming. They’ve been talking about it for months, but it is official. Effective July
In May, the California Court of Appeals weighed in on the issue how the display of online terms-of-use impacts their enforceability. Understand the issue
In this week’s subscription headlines, Vanity Fair asks if anyone is saving the New York Times from itself, Apple contemplates a push into the
Move over beauty boxes. There’s a new subscription box in town. Gear Supply Company recently launched a subscription box for guitar lovers, delivering a
Is there a market for canceling unwanted subscriptions? ‘Unsubscribe’ services like Truebill and Trim want to manage your subscribers’ subscriptions.Subscription Insider walks you through
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