Business Operations
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A month after discontinuing the sale of print newspapers at 8,600 stores, Starbucks is offering customers and publishers a compromise. At company-owned Starbucks locations in
In this weeks subscription headlines, weve got everything from operational failures to technology wins for publishers. Here are few of the weeks highlights: Rent the
Clothing rental service Rent the Runway is experiencing serious operational problems, causing delays in orders. As a result of the problems, the company said it
One of the best foundations for good customer service is preparing for the common questions that frequently come up. It’s imperative to identify inquiries that
Subscription management platform Recurly is wrapping up September in style. Last week the San Francisco-based startup announced it raised $19.5 million in Series C funding.
Your first customer service hire is a key role within your organization, regardless of whether the position is full or part-time. This article explores what
As your business grows, it will eventually be time to scale your customer service activities. This article highlights the customer service challenges a large organization
Customer Service, while simple in theory, is quite complex. Keeping customers happy so they can continue to doing business with you is becoming increasingly more
Whether you’re new to running customer service or at a growing company that is just building out a formal customer service department, preparing a customer
When you’re ready to implement customer service activities, you’ll have to decide whether to hire direct employees or to leverage an outsourced call center. Companies
