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March 4, 2022

Amazon shopping in-store or online

Amazon to Close 68 Brick-and-Mortar Retail Stores

Leave a Comment / ALL ARTICLES, Business Model, BUSINESS MODEL, Business Operations, Business Strategy, Consumer Services, Industry Announcements, Memberships, News, TOPIC / By Dana E. Neuts

Amazon will close 68 brick-and-mortar locations to focus on groceries and fashion, including Amazon Style.

Five on Friday: Restaurants, Reels and Ruffled Feathers

Leave a Comment / ALL ARTICLES, BUSINESS MODEL, Business Model, Business Operations, Business Strategy, Consumer Services, Entertainment and Streaming, Industry Announcements, News, Payment Processing, TOPIC / By Dana E. Neuts

Restaurants see subscription success, Sling TV accepts crypto, Winter Olympics ruffle Peacock’s feathers.

Three Keys to Delivering a Frictionless Customer Experience

Leave a Comment / ALL ARTICLES, Best Practice and How To, BUSINESS MODEL, Business Operations, Business Services, Consumer Services, Customer Service, Data and IoT, FORMAT, Payment Processing, Subscriber Only, TOPIC / By Alexis Miller

When designing a frictionless customer experience, there are three key points to consider – expectations, innovation and integrated ecosystems.

Convert. Retain. Grow.

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