Subscription management platforms are not all created equal. This begs the question: what are the key capabilities publishers must have in order to adapt and capitalize on the first-party data revolution? The following highlights seven key components publishers need in order to thrive in a post-cookie world.
1. Robust security and compliance
With increased data generated by publishers, the ability to collect, store, process, and transmit first-party data securely and in compliance with data protection regulations is a fundamental requirement. Coupled with PCI-DSS Level 1 compliance, this enables publishers to centralize personal and payment data to the highest of standards.
2. Custom data collection
Subscription management platforms can be primary sources of high-value, first-party data – a powerful combination of registration, payment, behavioral and contextual data. The right solution will also enable publishers to collect a variety of data from various sources, including paywalls, registration walls, surveys, and systematic data points.
3. Detailed customer profiling
Collecting first-party data is one thing, but building detailed customer profiles with that data is quite another. Modern subscription management platforms enable that process by storing and centralizing a variety of customer data points, including custom data, informing strategy, campaigns, product propositions, and ad targeting.
4. Support for multiple data extraction methods
A subscription management platform built on an open data framework is vital and allows multiple data extraction methods for third-party systems. Its true value is revealed when shared across a wider first-party data ecosystem of interconnected solutions– from CDPs and identity solutions to personalization engines and email service providers.
5. Flexibility to adapt the subscription proposition
The ability to act on first-party data at pace – using insight to drive acquisition, increase revenue and reduce churn. Tapping into a modern cloud-based subscription management platform enables publishers to innovate and experiment with every aspect of their pricing and proposition and make changes in real-time.
6. Seamless integration with first-party data ecosystems
Publishers with flexible, agile subscription management platforms can seamlessly integrate with a wide variety of third-party systems. This allows for the sharing of first-party data across the ecosystem, elevating the overall subscriber experience.
7. Future-proofed adaptability
With new approaches to identity resolution continuing to emerge, future-proofing technology is key (e.g. adopting a subscriber management platform that allows for rapid, flexible integration with third-party systems.) This helps remove technological barriers to strategic change and minimizes the risk of being locked into “Betamax” solutions.
For , download the First-party Data guide here.