Fiserv
Fiserv aspires to move money and information in a way that moves the world. As a global leader in payments and financial technology, the company helps clients achieve best-in-class results through a commitment to innovation and excellence in areas including account processing and digital banking solutions; card issuer processing and network services; payments; e-commerce; merchant acquiring and processing; and the Clover® cloud-based point-of-sale and business management platform. Fiserv is a member of the S&P 500® Index and one of Fortune® World’s Most Admired Companies™.
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FlexPay is the leading failed payment recovery platform for subscription and recurring payment businesses. FlexPay’s innovative platform uses multiple technologies to achieve the highest failed payment recovery rate, resulting in reduced involuntary churn and faster revenue and profit growth.
The platform has two complementary components: Invisible RecoveryTM and Engaged RecoveryTM.
- Invisible Recovery works directly with the payments system to recover most failed payments quickly without the customer ever knowing their payment was declined. There is no interruption in product or service delivery and the customer relationship continues as normal.
- Engaged Recovery is used when customer help is needed to solve the failed payment, such as when a card has expired or has been lost or stolen. Engaged Recovery uses aspects of behavioral science to create branded outreach communications that motivate customers to promptly resolve the problem and keep their subscription active.
Multiple integration options, including API and access to 40+ CRMs, means quick set-up, no disruptions to billing, and instant recovery improvements compared to traditional in-house recovery methods.
