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One of the best foundations for good customer service is preparing for the common questions that frequently come up. It’s imperative to identify inquiries that
Your first customer service hire is a key role within your organization, regardless of whether the position is full or part-time. This article explores what
As your business grows, it will eventually be time to scale your customer service activities. This article highlights the customer service challenges a large organization
Cancellations of subscriptions to The New York Times are growing in the wake of an article the paper published last Thursday, revealing personal details about
The subscription world was a little quieter this week, but there is still plenty of interesting news to be had. Amazon waves its mobile game
In the ever-changing world of publishing, a new deal emerges as Vox Media agrees to acquire New York Media, the owner of the biweekly New
It is hard to be it is already fall. Where did the year go?!! Despite the changing of the seasons, the subscription economy is growing
If you are looking for that special someone using a dating app, be wary of Match.com. Yesterday the Federal Trade Commission announced it is suing
Payments startup Stripe is doing a lot more than payments these days. Last week the fintech company announced it raised $250 million in its latest
Cloud software company Adobe is on a roll with another strong earnings report. For the period ended August 30, 2019, Adobe (NASDAQ: ADBE) had a
