Business Operations
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Your first customer service hire is a key role within your organization, regardless of whether the position is full or part-time. This article explores what
As your business grows, it will eventually be time to scale your customer service activities. This article highlights the customer service challenges a large organization
Customer Service, while simple in theory, is quite complex. Keeping customers happy so they can continue to doing business with you is becoming increasingly more
Whether you’re new to running customer service or at a growing company that is just building out a formal customer service department, preparing a customer
When you’re ready to implement customer service activities, you’ll have to decide whether to hire direct employees or to leverage an outsourced call center. Companies
In the ever-changing world of publishing, a new deal emerges as Vox Media agrees to acquire New York Media, the owner of the biweekly New
If you are looking for that special someone using a dating app, be wary of Match.com. Yesterday the Federal Trade Commission announced it is suing
Payments startup Stripe is doing a lot more than payments these days. Last week the fintech company announced it raised $250 million in its latest
Cloud software company Adobe is on a roll with another strong earnings report. For the period ended August 30, 2019, Adobe (NASDAQ: ADBE) had a
Saturday was the final curtain for the MoviePass subscription service. The company called it quits after failing to recapitalize and revamp the company after a
